Remote B2B Support Champion — Problem Solver

TeamSnap; Northern (KY); Hybrid; USD 40,000 - 49,000; Full time

Benefits offered by this job

Unlimited PTO

Paid parental leave

Medical/dental/vision coverage

401K

Learning stipend $1,500 annually

Team events and office setup perks

Job summary

TeamSnap is hiring a Customer Support Specialist for a fully remote role. You’ll deliver exceptional support via email, chat, and calls, guiding B2B customers and solving problems with a customer-first mindset. The team values collaboration, growth, and a strong product focus.

The role emphasizes ownership of issues, proactive learning, and consistent achievement of performance metrics while working in a remote-first environment with generous rewards.

Qualifications

• A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.
• Strong technical skills with the ability to guide users of all experience levels through our platform.
• Genuine excitement for solving problems, uncovering solutions and deepening your product expertise.
• Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.
• Excellent written and verbal communication skills.
• A proven track record of high performance in customer or technical support roles.

Responsibilities

• Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.
• Take full ownership of customer issues - digging in, resolving challenges, and knowing when to elevate to the right touchpoint.
• Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.
• Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.
• Consistently hit performance goals around productivity, customer satisfaction, and reliability.

Skills

Customer support

Technical support

Communication skills

Problem solving

SaaS experience

Job description

TeamSnap is hiring a Customer Support Specialist for a fully remote role. You’ll deliver exceptional support via email, chat, and calls, guiding B2B customers and solving problems with a customer-first mindset. The team values collaboration, growth, and a strong product focus.

The role emphasizes ownership of issues, proactive learning, and consistent achievement of performance metrics while working in a remote-first environment with generous rewards.