Remote Customer Support Specialist

TeamSnap; United States; Remote; USD 40,000 - 49,000; Full time

Benefits offered by this job

Remote-first company

Unlimited PTO

Medical/Dental/Vision coverage

401K

Learning & development stipend

Team events

Home office allowance

Company swag

Job summary

TeamSnap is a fully remote company seeking a Customer Support Specialist to ensure a seamless experience for B2B customers. You will handle email, chat, and occasional calls, own issues end-to-end, and escalate when needed, while reproducing scenarios in test environments to uncover product nuances.

The role emphasizes a customer-first mindset, strong technical guidance, and excellent communication. Compensation is benchmarked with remote teams and reflects experience and location within the

Qualifications

• Customer-focused approach with a friendly, professional attitude.
• Strong technical ability to guide users through our platform.
• Clear written and verbal communication across levels of experience.
• Demonstrated high performance in customer or technical support roles.

Responsibilities

• Deliver an exceptional customer experience via email, chat, and occasional calls.
• Own customer issues end-to-end and escalate when appropriate.
• Reproduce scenarios in test environments to uncover product nuances.
• Anticipate needs and provide tailored solutions to get customers back to work.
• Meet productivity, CSAT, and reliability goals.

Skills

Customer-first mindset

Strong technical skills

Excellent written communication

Excellent verbal communication

Problem-solving

Proven performance in support roles

Job description

TeamSnap is a fully remote company seeking a Customer Support Specialist to ensure a seamless experience for B2B customers. You will handle email, chat, and occasional calls, own issues end-to-end, and escalate when needed, while reproducing scenarios in test environments to uncover product nuances.

The role emphasizes a customer-first mindset, strong technical guidance, and excellent communication. Compensation is benchmarked with remote teams and reflects experience and location within the