Customer Support Specialist TeamSnap

HelpfulRemote; Northern (KY); Hybrid; USD 40,000 - 49,000; Full time

Job summary

HelpfulRemote is hiring for a fully remote, full-time customer support specialist. You will assist admins using a sports team management platform with scheduling, communications, registration, and reporting features.

The role requires a customer-first mindset and strong written and verbal communication, with the ability to troubleshoot and guide users of all levels. Remote role open to permanent US residents; 8:30am-5pm PST hours are a plus.

Qualifications

• Proven track record in customer or technical support roles.
• Ability to troubleshoot without a predefined playbook and learn quickly.
• Experience in SaaS or youth sports is a plus.

Responsibilities

• Respond to customer inquiries via email, chat, and occasional calls.
• Take ownership of issues from start to resolution and escalate when needed.
• Guide users of varying experience levels with platform features.
• Meet performance goals and maintain a customer-first attitude.

Skills

Customer support

Technical support

Written communication

Verbal communication

Troubleshooting

SaaS knowledge

Job description

This role supports customers using a sports team management platform, helping admins with scheduling, communications, registration, and reporting. You’ll respond to questions through email, chat, and occasional calls, taking ownership of issues from start to resolution and knowing when to elevate to the right team.

The employer wants someone with a customer-first attitude, strong technical skills to guide users of varying experience levels, and solid written and verbal communication. Candidates should have a track record in customer or technical support roles, curiosity to troubleshoot without a clear playbook, and be able to meet performance goals. Experience in SaaS or youth sports is a plus.

This is a fully remote, full-time position open to permanent US residents, though the company does not hire in a specific list of states including Alabama, Alaska, Delaware, DC, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, West Virginia, and Utah. Working hours of 8:30am-5pm PST are a plus. Starting compensation begins at $44,990.