Remote B2B SaaS Implementation Specialist

Motus; United States; Remote; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Open PTO

Flexible Spending Accounts

Health Savings Accounts

401K Plan

Short/Long-term Disability

Basic Life Insurance

Family Planning Support

Modern Health

Home Office Reimbursement

Internal Referral Program

WorkAnywhere Reimbursement

Maternity Leave

Paternity Leave

Job summary

Motus is a leading mobile workforce solutions provider seeking an Implementation Specialist to guide client onboarding and drive successful platform adoption. You will manage complex, multi-client implementations, collaborate with sales, product, and services teams, and ensure seamless knowledge handoffs and training.

The role emphasizes strong communication, project management, and client relationship skills, with opportunities to work across Motus departments and major onboarding initiatives.

Qualifications

• 2-4 years of experience implementing and/or supporting clients in a B2B SaaS environment.

Responsibilities

• Provide expert knowledge on Motus products, services, and standard processes to prospective and new clients.
• Be responsible for Commercial to Enterprise level client program implementations from the sales handoff to support.
• Lead client kick-off calls to define and provide consultation on program parameters.
• Initiate ongoing communications and follow-ups to ensure client program objectives are met.
• Handle at least 25 active implementations concurrently.
• Meet Implementation Specialist success metrics.
• Analyze client program parameters and provide consultative advice and feedback as necessary.
• Set up project plans, report on the status of achievements, and proactively identify project risks.
• Set and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the sales rep.
• Communicate project progress promptly to all clients and Motus team members.
• Work with client and appropriate Motus personnel to set up and configure system settings.
• Based on the implementation level, attend customers’ supported Q & A or host Motus-led training.
• Ensure accurate client knowledge handoff between client and Service teams.
• Handle deliverables and desired outputs for proof of concepts and pilots.
• Occasional travel 1-2 times per year for onsite customer implementations.

Skills

Project Management

Communication

Interpersonal Skills

Time Management

Leadership

Presentation Skills

B2B SaaS Experience

PowerPoint

Word

Salesforce Knowledge

Tools

Salesforce.com

Excel

Smartsheet

Rocketlane

Job description

Motus is a leading mobile workforce solutions provider seeking an Implementation Specialist to guide client onboarding and drive successful platform adoption. You will manage complex, multi-client implementations, collaborate with sales, product, and services teams, and ensure seamless knowledge handoffs and training.

The role emphasizes strong communication, project management, and client relationship skills, with opportunities to work across Motus departments and major onboarding initiatives.