Associate Customer Service Representative (Bilingual), B2B

Kohler Co.; Kohler (WI); A distancia; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Kohler Co. is hiring a remote Customer Service Representative to support customers including domestic, international, wholesale, retail, and ecommerce channels. You will handle inquiries, process orders, and promote self-service tools while maintaining a high standard of service.

The role requires a high school diploma or GED, French language fluency, and 2+ years in customer service. A hybrid of home-office setup and company-provided tools is expected, with standard business hours and

Formación

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Fluency in French, written and spoken, is required.
• Minimum of two years total work experience; 1+ years in Customer Service preferred.
• Proficiency with Microsoft Office applications is required.

Responsabilidades

• Provide world class customer service to domestic and international customers.
• Serve as the main point of contact for domestic, international, wholesale, retail, and ecommerce customers.
• Lead order entry/management with basic product and application knowledge.
• Understand order fulfillment and distribution network principles.
• Promote self-service tools (KCIC, SharePoint, EDI) for customer inquiries.
• Respond to inquiries via phone and email, including pricing, quotes, and returns.
• Drive process improvements, cost reductions, and service initiatives as directed.
• Manage customer orders and claims, including changes and cancellations.

Conocimientos

Customer service

French fluency

Phone support

Microsoft Office

Educación

High school diploma or GED

Associate or Bachelor’s degree preferred

Herramientas

KCIC

SharePoint

EDI

Descripción del empleo

Work Mode: Remote

Location: Remote - Kohler, WI

• Provide world class customer service to Customers while maintaining a positive, problem-solving approach
• Serve as the main point of contact for domestic, international, wholesale, retail, and/or ecommerce Customers
• Performs the following responsibilities within established policies, procedures, and parameters

Opportunity

• Provide world class customer service to Customers while maintaining a positive, problem-solving approach
• Serve as the main point of contact for domestic, international, wholesale, retail, and/or ecommerce Customers
• Performs the following responsibilities within established policies, procedures, and parameters

Hours of Operation

This position supports operations Monday through Friday between 7:00 AM and 5:00 PM Central Time. Scheduled work hours will be determined based on business needs, staffing requirements, and customer demand. Flexibility may be required to accommodate operational needs, including adjusted schedules and occasional overtime when necessary.

Specific Responsibilities

• Learns and understands Customer Service processes
• Lead point of contact for domestic, international, retail, and/or ecommerce customers.
• Maintain basic product and application knowledge is required to support order entry/management
• Understands order fulfillment and physical distribution network principles
• Learns, understands, and promotes self-service tools including KCIC, SharePoint, & EDI; effective at handling basic customer inquiries
• Receives, prioritizes, and responds to customer inquiries via phone and e-mail.
• Inquires may include inventory checks, purchase order status checks, list price inquiry, and/or product questions, questions about claims and/or returns, special pricing agreements, quotes
• Manage & provide options to resolve customer escalations
• Drive Projects as required by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and service improvement initiatives.
• Displays basic supply chain competency.
• Within defined policies and procedures, the CSR is responsible for:
• Managing customer orders and claims, may include credit card transactions, changes, cancellations
• Clearing order error logs, addressing pricing, order protocol, and quote related issue

Work From Home Requirements (equipment Provided)

• Applicant will secure and be responsible for paying their own internet expenses.
• Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi‑Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems.
• All applicants will be required to have a separate confidential and distraction free workspace with no background noises.
• Freedom from other responsibilities; you must be focused on delivering a world class service experience.
• Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM - 5:00PM.
• Closing shifts are required to stay online until 5:02PM.

Physical Requirements

• Ability to remain seated for extended periods while performing computer- and phone-based tasks, with occasional standing, walking, bending, or reaching as needed.
• Frequent use of hands and fingers to operate a computer, telephone, and standard office equipment, and to handle documents or small materials.
• Ability to read information on a computer screen and communicate clearly and effectively via phone, video, and digital platforms.
• Ability to maintain focus for extended periods, manage multiple systems and customer interactions, and speak professionally during high volumes of communication.
• Work performed remotely in a home office environment with occasional lifting of items up to 10 pounds; no heavy physical activity required.

Skills/Requirements

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Fluency in French language, both written and spoken, is required for this role.
• A minimum of two years’ total work experience preferred, with 1+ years’ experience in Customer Service. Will also consider new graduates with intern or co-op experience.
• Comprehension of Microsoft Office suite applications required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you’ll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly rate for this position is $20.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] . Kohler Co. is an equal opportunity/affirmative action employer.