Remote B2B Collections Specialist (CST/EST) | Commission

Transworld Systems Inc.; North Augusta (SC); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Remote work

Paid training

Team environment

Growth opportunities

Bonus opportunities

Benefits package

Job summary

Transworld Systems Inc. seeks a Remote Call Center Representative to engage with consumers, update accounts, and resolve unpaid balances from a home-based setup.

The role offers $16–$18/hour plus a monthly commission bonus, with paid training, a team-oriented environment, and a robust benefits package including medical, dental, vision, and 401(k) with employer matching. Equipment is provided; standard interview onboarding details follow.

Qualifications

• High School Diploma or GED required
• Experience in commercial collections required
• Excellent verbal and written communication skills
• Strong work ethic and a proven record of accomplishments
• Strong interpersonal skills and integrity
• Good organizational skills
• Professional phone etiquette
• Positive attitude
• Ability to solve problems
• Work well in a team/competitive environment
• Negotiation skills
• AS/400 and FACS experience is a plus
• FDCPA knowledge is helpful
• Ability to successfully pass pre-employment criminal background and drug screening
• Available to work between 8:00am and 5:00pm, Monday - Friday
• Stable work history
• Ability to maintain confidentiality

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Skills

Communication

Phone etiquette

Negotiation

Problem solving

Teamwork

Confidentiality

Attention to detail

Adaptability

Education

High School Diploma or GED

Tools

AS/400

FACS

Job description

Transworld Systems Inc. seeks a Remote Call Center Representative to engage with consumers, update accounts, and resolve unpaid balances from a home-based setup.

The role offers $16–$18/hour plus a monthly commission bonus, with paid training, a team-oriented environment, and a robust benefits package including medical, dental, vision, and 401(k) with employer matching. Equipment is provided; standard interview onboarding details follow.