Remote B2B Collections Specialist (CST/EST)

TSI - Transworld Systems Inc.; North Augusta (SC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision

401k with employer matching

Paid time off

Paid holidays

Job summary

TSI - Transworld Systems Inc. offers a remote work-from-home role as a Remote Call Center Representative. You will undergo Harver assessments after applying; successful completion speeds up consideration. Company-issued equipment is provided for remote staff, and interview/onboarding will cover equipment policies.

The position features an 8:00am–5:00pm Monday–Friday schedule with a comprehensive benefits package, ongoing training, and a clear path for growth in a team-oriented environment.

Qualifications

• High School Diploma or GED required.
• Experience in commercial collections required.
• Excellent verbal and written communication skills.
• Strong work ethic and a proven record of accomplishments.
• Strong interpersonal skills and integrity.

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts.
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received.
• Skip tracing to locate consumer contact information.
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations.
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties.
• Complying with and staying up-to-date on all TSI policies and procedures.
• Maintaining knowledge of functional areas, company policies, and procedures.
• Providing feedback to management concerning possible problems or areas of improvement.
• Making recommendations to implement improved processes.
• Performing other duties as assigned by management.

Skills

Communication skills

Teamwork

Problem solving

Organizational skills

Phone etiquette

Integrity

Confidentiality

Negotiation skills

AS/400

FACS

Education

High School Diploma or GED

Tools

AS/400

FACS

Job description

TSI - Transworld Systems Inc. offers a remote work-from-home role as a Remote Call Center Representative. You will undergo Harver assessments after applying; successful completion speeds up consideration. Company-issued equipment is provided for remote staff, and interview/onboarding will cover equipment policies.

The position features an 8:00am–5:00pm Monday–Friday schedule with a comprehensive benefits package, ongoing training, and a clear path for growth in a team-oriented environment.