Remote B2B Collections Specialist | Commission Bonus

Transworld Systems Inc.; North Augusta, Northern (SC, KY); Hybrid; USD 22,000 - 25,000; Full time

Job summary

Transworld Systems Inc. is seeking a Remote Call Center Representative to join our customer service team.

This work-from-home role involves handling incoming calls, communicating with consumers, and updating account records to help resolve unpaid balances. We offer paid training, a team‑oriented environment, growth opportunities, and a comprehensive benefits package including medical, dental and vision, 401k with employer matching, paid time off and holidays.

Qualifications

• High School Diploma or GED required
• Experience in commercial collections required
• Excellent verbal and written communication skills
• Strong work ethic and a proven record of accomplishments
• Strong interpersonal skills and integrity
• Ability to pass pre-employment background and drug screening
• Available to work 8:00am–5:00pm, Monday–Friday
• Stable work history

Responsibilities

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Skills

Communication skills

Negotiation

Team player

Problem solving

Education

High School Diploma or GED

Tools

AS/400

FACS

Job description

Transworld Systems Inc. is seeking a Remote Call Center Representative to join our customer service team.

This work-from-home role involves handling incoming calls, communicating with consumers, and updating account records to help resolve unpaid balances. We offer paid training, a team‑oriented environment, growth opportunities, and a comprehensive benefits package including medical, dental and vision, 401k with employer matching, paid time off and holidays.