Remote AWS Connect Administrator | Contact Center

Cognizant; Juneau (AK); Remote; USD 73,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributionsLong-term

Job summary

Cognizant is seeking an AWS Connect Administrator to manage and optimize the Amazon Connect contact center platform. The role emphasizes administration, configuration of flows and routing, and ensuring high availability across production and non-production environments.

The candidate will drive automation, integration with ServiceNow, ServiceDesk Plus, and CRM systems, and contribute to operational dashboards and governance. Remote work is offered with 24x7 support as needed.

Qualifications

• Experience administering and supporting Amazon Connect environments.

Responsibilities

• Administer and support Amazon Connect environments across production and non-production instances.
• Configure and maintain contact flows, queues, routing profiles, and agent/security profiles.
• Perform platform health monitoring and issue resolution.
• Support 24x7 operations when required.
• Collaborate with development teams on API integrations and workflow automation.

Skills

Customer service orientation

Troubleshooting & root cause analysis

Incident & escalation management

Strong communication skills

Education

AWS certifications (preferred)

ITIL Foundation

AWS Cloud Practitioner

Amazon Connect Certification (Preferred)

Tools

AWS IAM

AWS Lambda

Amazon Connect

Amazon S3

CloudWatch

Amazon Lex

AWS SNS

API Gateway

ServiceNow integration

ServiceDesk Plus

Power BI

Job description

Cognizant is seeking an AWS Connect Administrator to manage and optimize the Amazon Connect contact center platform. The role emphasizes administration, configuration of flows and routing, and ensuring high availability across production and non-production environments.

The candidate will drive automation, integration with ServiceNow, ServiceDesk Plus, and CRM systems, and contribute to operational dashboards and governance. Remote work is offered with 24x7 support as needed.