Remote AWS Connect & Contact Center Specialist

Cognizant; Boise (ID); Remote; USD 73,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Job summary

Cognizant is seeking an AWS Connect Administrator to manage Amazon Connect environments, configure queues, routing profiles, and IVR workflows. The role supports contact center operations, monitors service quality, and collaborates on API integrations with AWS services and third-party platforms.

The position is remote with potential for on-call support. Prior experience with Lambda, IAM, and cloud monitoring is preferred; ITIL practices are a plus.

Qualifications

• Experience administering Amazon Connect environments in production and non-production.
• Ability to configure and maintain contact flows, queues, routing profiles, and agent profiles.
• Experience with security profiles, access controls, and platform governance.

Responsibilities

• Administer and support Amazon Connect environments across production and non-production instances.
• Design, configure, and maintain IVR and call routing workflows.
• Develop and maintain dashboards and reports for contact center metrics.
• Support 24x7 operations and incident response when needed.

Skills

Amazon Connect Admin

Contact Flow Design

Security Profiles

Lambda Functions

IAM

CloudWatch

IVR Design

S3

Tools

AWS Services

ServiceNow

Power Automate

Job description

Cognizant is seeking an AWS Connect Administrator to manage Amazon Connect environments, configure queues, routing profiles, and IVR workflows. The role supports contact center operations, monitors service quality, and collaborates on API integrations with AWS services and third-party platforms.

The position is remote with potential for on-call support. Prior experience with Lambda, IAM, and cloud monitoring is preferred; ITIL practices are a plus.