Remote AWS Connect Admin & Contact Center Automation

Cognizant

Jackson (MS)

Remote

USD 73,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an AWS Connect Administrator to manage Amazon Connect environments in a remote-capable role. You will handle IVR design, contact flows, and routing, while ensuring 24x7 operational readiness and incident response.

The position emphasizes automation, integration with ServiceNow and CRM services, and governance of security profiles. The role involves platform health monitoring, reporting, and continuous improvement through Lambda, Lex, and other AWS services.

Qualifications

Experience administering Amazon Connect environments across production and non-production instances.
Design, configure, and maintain IVR and call routing workflows.
Provide support for 24x7 operations and major incident responses.
Collaborate on integrations with ServiceNow, CRM platforms, and other AWS services.

Responsibilities

Administer Amazon Connect environments and configurations, including queues, contact flows, routing profiles, and security.
Support contact center operations, incident management, and service restoration activities.
Design and optimize IVR and call routing to improve customer experience and containment.
Collaborate with development teams on API integrations and automation.