Remote AWS Connect Administrator – Contact Center Ops

Cognizant; Richmond (VA); Remote; USD 73,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

PTO

401(k) Plan

Stock Purchase Plan

Disability Insurance

Parental Leave

Job summary

Cognizant is seeking an AWS Connect Administrator to manage Amazon Connect environments, configure contact flows, queues, routing profiles, and security settings. The role supports 24x7 operations, incident response, and platform modernization in a remote setting.

The candidate will work with ServiceNow, CRM platforms, and AWS services to optimize customer journeys, dashboards, and reporting while ensuring security and compliance across environments.

Qualifications

• Experience administering Amazon Connect environments across production and non-production instances.
• Ability to design and maintain contact flows, queues, routing profiles, and security profiles.
• Familiarity with ITSM tools and integration platforms.

Responsibilities

• Administer and support Amazon Connect environments in production and non-production.
• Design, configure, and maintain IVR, contact flows, queues and routing profiles.
• Monitor health, resolve incidents, and support 24x7 operations when required.
• Collaborate on API integrations and workflow automation with AWS services and third parties.

Skills

Amazon Connect

Security Profiles

Lambda

Power BI

ServiceNow

Tools

ServiceDesk Plus

CRM Platforms

Active Directory

Microsoft Teams

Job description

Cognizant is seeking an AWS Connect Administrator to manage Amazon Connect environments, configure contact flows, queues, routing profiles, and security settings. The role supports 24x7 operations, incident response, and platform modernization in a remote setting.

The candidate will work with ServiceNow, CRM platforms, and AWS services to optimize customer journeys, dashboards, and reporting while ensuring security and compliance across environments.