AV Systems Support Specialist

AVPro Global Holdings; United States; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid leave benefits

Group Health & Life Insurance

Employer paid Dental and Vision Insurance

401K (4% Match)

Supplemental Insurance

Job summary

AVPro Global Holdings is hiring a Technical Support Representative in the United States. The role involves troubleshooting complex audio-visual systems and providing support to A/V Field Service Technicians. Candidates should possess strong organizational, customer service, and problem-solving skills, with a background in AVoIP/Dante Networking.

This full-time position offers paid leave and health insurance benefits, as well as a competitive hourly wage. Join our growing team and help us deliver outstanding service to our clients!

Qualifications

• Strong organizational skills and the ability to manage multiple tasks.
• Customer oriented and positive collaborative attitude.
• Strongly motivated to acquire new industry knowledge.
• Enjoy problem-solving and assisting customers to find solutions.

Responsibilities

• Answer incoming calls from customers and troubleshoot complex A/V systems.
• Refer product concerns to appropriate personnel for examination.
• Occasionally travel to client locations to provide technical solutions.
• Attend trade shows such as CEDIA and InfoComm.

Skills

Organizational skills

Customer service orientation

Problem-solving

AVoIP/Dante Networking knowledge

Troubleshooting A/V systems

Education

CTS, ANP, ISF, HAA, IST, CIT or similar accreditations

Tools

HDMI test equipment

Control systems (RTI, Control 4, Crestron, QYS)

Job description

AVPro Global Holdings is hiring a Technical Support Representative in the United States. The role involves troubleshooting complex audio-visual systems and providing support to A/V Field Service Technicians. Candidates should possess strong organizational, customer service, and problem-solving skills, with a background in AVoIP/Dante Networking.

This full-time position offers paid leave and health insurance benefits, as well as a competitive hourly wage. Join our growing team and help us deliver outstanding service to our clients!