Remote AV & Smart Home Support Specialist

AVDG LLC; Chicago (IL); On-site; USD 55,104 - 61,992; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Mental health support

Paid time off

Employee discount

Tuition reimbursement

Job summary

Guitar Center seeks a Service Support Specialist to leverage smart home and commercial AV integration expertise. You will troubleshoot, monitor systems remotely, and coordinate with field technicians to keep client environments running smoothly.

Responsibilities include remote support across the US, proactive issue resolution, and testing of control programs. Expect weekend on-call duties and a minimum 3 days onsite weekly, with local travel as needed.

Qualifications

• Minimum 3–5 years AV industry experience.
• Strong computer skills on Mac and PC with Windows applications.
• Knowledge of networking practices and configurations.
• Able to troubleshoot networking issues and relay to on-site tech.
• Familiar with Apple IOS devices and interfacing with AV systems.
• Understanding of pre-wire, trim and final phases of AV projects.

Responsibilities

• Provide remote support and system monitoring for clients nationwide.
• Address system issues proactively and perform maintenance.
• Remotely install control programs and test integrated systems.
• Schedule, dispatch and manage service technicians for visits.
• Weekend on-call rotation and in-office presence of 3 days per week.
• Travel locally to field sites as needed.

Skills

AV industry experience

Mac & PC skills

Networking knowledge

Remote support

IOS familiarity

Troubleshooting

Tools

Control4

Savant

Crestron

Lutron

Crestron Toolbox

Q-Sys Designer

Cisco

Sophos

Pakedge

Araknis

WatchGuard

Ruckus

Job description

Guitar Center seeks a Service Support Specialist to leverage smart home and commercial AV integration expertise. You will troubleshoot, monitor systems remotely, and coordinate with field technicians to keep client environments running smoothly.

Responsibilities include remote support across the US, proactive issue resolution, and testing of control programs. Expect weekend on-call duties and a minimum 3 days onsite weekly, with local travel as needed.