Remote Automotive Sales & Service Specialist

TP; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

TP is hiring a Sales & Service Representative to be the primary contact for customers, handling inquiries and guiding them through products and memberships. This role emphasizes high-velocity service, retention, and upsell opportunities in a remote setting within the United States.

You will use a suite of web-based tools to resolve inquiries, build rapport, and meet sales targets while delivering a positive customer experience. Strong communication and problem-solving skills are essential.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of sales experience in call center, retail, membership, or customer-focused env.
• Proven ability to meet or exceed sales, conversion, or performance goals.
• Must be 18 years of age or older.
• Typing speed of at least 25 wpm.
• Strong communication, persuasion, negotiation, and relationship-building skills.
• Excellent active listening to uncover customer needs and offer solutions.
• Ability to influence decisions and retain business through relationship-building.
• Comfortable navigating multiple software applications and sales tools.
• Proficient with Windows-based systems and general computer literacy.
• Customer service and sales experience preferred.
• Open-minded and coachable with a structured work approach.

Responsibilities

• Handle inbound and outbound customer interactions professionally, building rapport and identifying needs.
• Present and promote products, services, and membership benefits with tailored recommendations.
• Identify retention opportunities and educate members on benefits and solutions.
• Apply retention strategies to preserve memberships and loyalty.
• Resolve issues calmly and de-escalate when needed.
• Escalate interactions when appropriate.
• Educate customers on plans, coverage options, features, and value-added services.
• Track call-related information for auditing and reporting.
• Participate in coaching, training, and team meetings for improvement.
• Meet or exceed sales goals and customer satisfaction metrics.
• Identify upsell/cross-sell opportunities to increase value.
• Process sales, enrollments, and payment arrangements accurately.
• Address questions and objections with clear, persuasive offers.
• Upsell on calls as required.

Skills

Communication skills

Persuasion

Negotiation

Relationship-building

Active listening

Problem-solving

Multi-tasking

Sales mindset

Customer service

Ms Windows proficiency

Typing speed

Adaptability

Education

High School Diploma or equivalent

College degree preferred

Job description

TP is hiring a Sales & Service Representative to be the primary contact for customers, handling inquiries and guiding them through products and memberships. This role emphasizes high-velocity service, retention, and upsell opportunities in a remote setting within the United States.

You will use a suite of web-based tools to resolve inquiries, build rapport, and meet sales targets while delivering a positive customer experience. Strong communication and problem-solving skills are essential.