Remote Automotive Customer Success Specialist

Teleperformance; United States; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Mental health support

401(k) and life insurance

Retailer discounts

Job summary

Teleperformance is seeking a Remote Automotive Customer Service Representative to handle inbound/outbound inquiries and deliver high-quality customer experiences. This full-time, remote role requires at least 6 months of customer service experience, 18+ years old, and a minimum typing speed of 25 wpm.

You will use web-based tools to resolve questions, while maintaining professionalism in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Handle caseload if required
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Typing 25 wpm

Windows-based systems

Customer service experience

18+ years old

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Remote Automotive Customer Service Representative to handle inbound/outbound inquiries and deliver high-quality customer experiences. This full-time, remote role requires at least 6 months of customer service experience, 18+ years old, and a minimum typing speed of 25 wpm.

You will use web-based tools to resolve questions, while maintaining professionalism in a fast-paced environment.