Remote Automotive Sales & Customer Support Representative

Hire Latam LLC; United States; Remote; USD 16,000 - 20,000; Full time

Benefits offered by this job

Performance bonus

Job summary

HireLatam is seeking a remote Automotive Sales & Customer Support Representative to manage and grow B2B relationships for US clients from a Latin America-based location. You will focus on wheels and rims while maintaining organized contact logs and professional follow-ups in a high-volume environment.

Ideal candidates have automotive knowledge, fluent English, and comfort with outbound outreach. This role is 100% remote with a base salary plus a performance bonus, working Monday–Friday PST hours.

Qualifications

• Strong understanding of the automotive sector and aftermarket accessories.
• Excellent spoken and written English for US business communication.
• Comfortable making outbound calls to business customers.
• Highly organized and able to manage a large contacts database remotely.
• Quiet home office setup and reliable internet connection.

Responsibilities

• Conduct high-volume outreach to existing business accounts to build relationships.
• Identify key decision-makers and uncover product needs for premium automotive accessories.
• Maintain accurate customer profiles and follow-up schedules to ensure retention.
• Communicate with US decision-makers in clear English and support Spanish-speaking accounts as needed.

Skills

Automotive knowledge

Fluent English

Outbound outreach

Account management

Remote setup

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Automotive Sales & Customer Support Representative (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,400 – $1,800 USD/month + Performance Bonus

Schedule: Monday – Friday, 8:00 AM – 5:00 PM PST

About the Client

Our Client is a premier US-based automotive supplier dedicated to providing high-quality vehicle products and premium automotive accessories to business customers across the country. Built on a culture of trust, relationship-driven sales, and deep industry knowledge, our client supports a broad B2B network including automotive retailers, dealerships, specialty shops, and distributors. Dedicated to fostering long-term client retention and business growth, our client offers an energetic environment where automotive passion, proactive outreach, and customer relationship management directly drive commercial success.

Job Overview

Our Client is seeking an outgoing, organized, and automotive-savvy Sales & Customer Support Representative to manage and cultivate B2B customer relationships remotely. Reporting directly to the Sales Manager, this professional will focus on reaching out to existing business accounts, identifying key decision-makers, uncovering product needs, and introducing premium automotive accessories (with a focus on wheels and rims). Rather than aggressive cold-calling, this role prioritizes building genuine rapport, maintaining organized contact logs, and providing steady, professional follow-up across a high volume of daily customer interactions.

Key Responsibilities

Proactive B2B Outreach & Relationship Building

• Conducts high-volume daily outreach (contacting approximately 50 existing business accounts per day) to establish friendly, professional relationships with business owners and buyers.
• Identifies primary decision-makers, purchasing managers, and key personnel within automotive shops, dealerships, and retail businesses.
• Uncovers customer inventory needs and introduces relevant automotive products, accessories, and wheel/rim solutions.
• Establishes long-term rapport, positioning themselves as a reliable, direct point of contact for ongoing customer inquiries and orders.

Data Collection & Account Management

• Collects, verifies, and maintains essential customer profile data, including buyer names, direct contact details, purchasing responsibilities, and key business preferences.
• Maintains accurate, structured customer records within the company's system to track sales opportunities and account histories.
• Executes regular follow-up schedules—typically reconnecting with accounts within one week of initial contact—to maintain high retention and engagement.

Sales Support & Industry Communication

• Connects business owners with appropriate automotive product solutions tailored to their specific market and vehicle line demands.
• Communicates confidently and professionally with US decision-makers using clear, natural English and deep automotive domain knowledge.
• Supports Spanish-speaking accounts as needed to expand account coverage and improve client satisfaction.

Qualifications, Skills, and Key Competencies

Required Qualifications

• Automotive Industry Knowledge: Strong understanding of the automotive sector, including familiarity with vehicle brands, models, classes (e.g., distinguishing an E-Class from an S-Class), and basic terminology. Knowledge of aftermarket accessories (especially wheels and rims) is highly preferred.
• Fluent English Communication: Excellent spoken and written English skills with clear, natural pronunciation and confidence when speaking directly with US business owners under pressure.
• Proactive Outreach Capabilities: Comfortable making approximately 50 outbound calls daily to business customers, demonstrating strong interpersonal skills, energy, and persistence.
• Account Organization & Self-Motivation: Highly organized mindset with the ability to manage a large database of contacts, track follow-up dates, and work independently in a remote environment.
• Remote Infrastructure Setup: Dedicated quiet home office setup, high-performance computer hardware, noise-canceling headset, and a reliable high-speed internet connection.

Preferred Qualifications

• Hands-on background in automotive sales, customer service, parts counter support, dealerships, or tire and wheel shops.
• Experience in B2B sales or account management serving automotive retailers, repair shops, or distributors.
• Professional Spanish language proficiency to support Spanish-speaking customer accounts.
• Competitive Compensation: Fixed monthly salary of $1,400 – $1,800 USD/month (commensurate with experience).
• Performance Bonus: Additional financial incentives based on performance metrics and sales support achievements.
• Professional Growth: Opportunities to develop B2B sales expertise and expand responsibility within a growing US automotive company.
• 100% Remote Infrastructure: Execute sales support operations remotely from anywhere in Latin America.