Remote Automotive Diagnostics & Support Specialist

Placements24; Redmond (WA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Remote work support

Equipment stipend

Flexible hours

Professional growth

Job summary

Placements24 is hiring an Automotive Technical Support Specialist for a fully remote role serving clients across South Africa. You will diagnose issues via phone, email and video, using remote tools to guide repairs and maintain uptime without on-site visits.

Ideal candidates have 3–5 years in automotive repair or support, strong knowledge of electrical systems and engine management, and excellent communication skills. Home office stability is required.

Qualifications

• 3–5 years hands-on automotive repair or technical support experience.
• Strong understanding of automotive electrical systems, engine management and diagnostic procedures.
• Proficiency with diagnostic tools; experience with remote access tools is a plus.
• Excellent verbal and written communication; ability to explain complex concepts clearly.

Responsibilities

• Deliver remote technical support to clients with automotive issues via phone, email and video.
• Interpret vehicle data using remote diagnostic tools and provide repair recommendations.
• Maintain thorough records of interactions and resolutions in the CRM system.
• Collaborate with engineering and product teams to resolve technical challenges.
• Develop and update technical documentation and troubleshooting guides.
• Stay informed on new vehicle technologies and diagnostic procedures.

Skills

Automotive electrical systems

Engine management

Diagnostic reasoning

Verbal and written communication

Independent work

Tools

Vehicle diagnostic tools

Remote access tools

Job description

Placements24 is hiring an Automotive Technical Support Specialist for a fully remote role serving clients across South Africa. You will diagnose issues via phone, email and video, using remote tools to guide repairs and maintain uptime without on-site visits.

Ideal candidates have 3–5 years in automotive repair or support, strong knowledge of electrical systems and engine management, and excellent communication skills. Home office stability is required.