Senior Automotive Diagnostic Technician (Remote)

Placements24; United States; A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Bonus opportunities

Health insurance

PTO / paid time off

Professional development

Remote tools provided

Retirement plan

Career growth opportunities

Descripción de la vacante

Placements24 is seeking a Senior Automotive Diagnostic Technician for a remote-first role supporting workshops globally. You will lead expert-level remote diagnostics, interpret data, and guide on-site technicians through complex repairs.

The position emphasizes strong communication, independence, and continuous learning in a collaborative environment. The ideal candidate has 5+ years in automotive diagnostics and hands-on experience with European, Asian, and American vehicles, using advanced

Formación

• 5+ years hands-on experience as Automotive Master Technician or Diagnostic Specialist.
• Proficiency with advanced diagnostic software, oscilloscopes, multimeters and related tools.
• Strong understanding of CAN bus, ECU programming and sensor diagnostics.
• Excellent verbal and written communication; able to explain technical concepts clearly.
• Experience working independently in a remote setting with reliable internet.

Responsabilidades

• Provide expert-level remote diagnostic support for a wide range of vehicles.
• Analyze diagnostic data, schematics and service bulletins to identify root causes.
• Guide on-site technicians through complex repairs using remote tools.
• Develop and maintain a knowledge base of common issues and solutions.
• Collaborate with engineering to report faults and suggest improvements.
• Stay updated on automotive technologies and best practices.
• Document diagnostic processes and resolutions clearly.
• Mentor junior remote support technicians and provide training.
• Troubleshoot vehicle connectivity and software updates remotely.
• Ensure customer satisfaction with timely, effective technical solutions.

Conocimientos

Diagnostic expertise

Remote work capability

Strong communication

Time management

Problem solving

Educación

ASE Master Technician

Manufacturer certifications

Herramientas

Oscilloscopes

Multimeters

Advanced diagnostic software

CAN bus tools

Descripción del empleo

About the Role

Our client, a leading innovator in the automotive service industry, is seeking a highly skilled and motivated Senior Automotive Diagnostic Technician to join their expanding, remote-first technical support team. This is a unique opportunity for an experienced professional to leverage their diagnostic expertise without the need for relocation. You will be instrumental in providing advanced remote troubleshooting and support to a wide network of automotive workshops across South Africa and beyond. This role demands a deep understanding of modern vehicle electronics, complex diagnostic procedures, and effective communication skills, enabling you to guide technicians through intricate repair processes. The ideal candidate is a proactive problem-solver, passionate about automotive technology, and thrives in a collaborative, virtual environment, contributing to the seamless operation of vehicles nationwide. We are committed to fostering a culture of continuous learning and professional growth within our remote workforce, ensuring you have the tools and support needed to excel in this dynamic position based in Paarl, Western Cape , though performed entirely remotely.

Key Responsibilities

• Provide expert-level remote diagnostic support for a wide range of automotive makes and models, focusing on complex electrical and mechanical issues.
• Analyze diagnostic data, schematics, and technical service bulletins to identify root causes of vehicle malfunctions.
• Guide on-site technicians through complex repair procedures using remote communication tools (video conferencing, phone, chat).
• Develop and maintain a comprehensive knowledge base of common and emerging vehicle issues and their solutions.
• Collaborate with the engineering and product development teams to report recurring faults and suggest improvements.
• Stay abreast of the latest automotive technologies, diagnostic tools, and industry best practices.
• Document all diagnostic processes, findings, and resolutions accurately and thoroughly.
• Assist in training junior remote support technicians and provide mentorship.
• Troubleshoot and resolve issues related to vehicle connectivity and software updates remotely.
• Ensure customer satisfaction by providing timely and effective technical solutions.

Requirements

• Minimum of 5 years of hands-on experience as an Automotive Master Technician or Diagnostic Specialist.
• Proven expertise in diagnosing and repairing complex issues in modern European, Asian, and American vehicles.
• Proficiency with advanced diagnostic software, oscilloscopes, multimeters, and other specialized automotive tools.
• Strong understanding of automotive CAN bus systems, ECU programming, and sensor diagnostics.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to a non-technical audience.
• Demonstrated ability to work independently and manage time effectively in a remote setting.
• A reliable high-speed internet connection and a suitable home office setup.
• Relevant certifications (e.g., ASE Master Technician, specific manufacturer certifications) are highly desirable.
• Experience with remote diagnostic platforms or telematics systems is a plus.
• A passion for automotive technology and a commitment to continuous learning.

Benefits

• Opportunity to work fully remotely, offering unparalleled flexibility and work-life balance.
• Competitive salary package with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company holidays.
• Professional development opportunities, including access to advanced training and certifications.
• State-of-the-art remote diagnostic tools and software provided.
• A supportive and collaborative team environment focused on innovation.
• Retirement savings plan with company matching.
• Opportunities for career advancement within a growing, forward-thinking company.