Remote Automotive Claims Adjuster - Mechanical Expert

Service Activation Center, LLC; Santa Ana (CA); Remote; USD 37,000 - 41,000; Full time

Job summary

Service Activation Center, LLC in Santa Ana, CA, is seeking an experienced Automotive Claims Adjuster with mechanical expertise to review warranty claims submitted by repair facilities and confirm coverage according to contract terms. The ideal candidate has ASE certifications or hands-on automotive experience and can de‑escalate conversations with customers and shops.

You will evaluate diagnostic information, assess parts and labor estimates using the Alldata guide to ensure cost-effective

Qualifications

• ASE certifications or 1 year of equivalent hands-on experience.
• Strong understanding of automotive mechanical systems and diagnostics.
• Excellent telephone etiquette and negotiation skills.
• Proficient with standard office and claims management software.
• Bilingual Spanish-English preferred but not required.

Responsibilities

• Review and investigate mechanical breakdown claims to determine coverage under extended warranty.
• Assess parts and labor estimates using Alldata to determine cost-effective pricing.
• Speak with automotive technicians and service advisors to obtain diagnostic information and review procedures.
• Review contract exclusions and maintenance history to approve or deny.
• Negotiate parts pricing or source alternatives as required by contract.
• Able to de-escalate and be empathetic toward customer and shop grievances.

Skills

Automotive knowledge

Negotiation

Communication

Bilingual

Education

ASE certifications

Experience as technician/advisor

Tools

Claims management software

Office software

Job description

Service Activation Center, LLC in Santa Ana, CA, is seeking an experienced Automotive Claims Adjuster with mechanical expertise to review warranty claims submitted by repair facilities and confirm coverage according to contract terms. The ideal candidate has ASE certifications or hands-on automotive experience and can de‑escalate conversations with customers and shops.

You will evaluate diagnostic information, assess parts and labor estimates using the Alldata guide to ensure cost-effective