REMOTE Automotive Claims Adjuster

Service Activation Center, LLC; Oregon; Hybrid; USD 37.000 - 41.000; Vollzeit

Benefits dieser Stelle

Remote opportunity

Zusammenfassung

Service Activation Center, LLC is seeking an experienced Automotive Claims Adjuster to review mechanical breakdown claims from repair facilities. The role requires automotive expertise to evaluate diagnostics, verify contract coverage, and authorize repair costs under the contract terms.

This remote opportunity pays $27–$30 per hour, depending on experience, and involves working with technicians, negotiating parts pricing, and ensuring fair approvals while maintaining empathetic communication

Qualifikationen

• ASE certifications or at least 1 year hands-on automotive experience
• Strong understanding of automotive systems and diagnostics
• Excellent phone etiquette and negotiation skills
• Proficient with standard office and claims management software
• Bilingual Spanish-English preferred

Aufgaben

• Review and investigate mechanical breakdown claims for warranty coverage
• Assess parts and labor estimates using Alldata for cost-effective pricing
• Collaborate with technicians and service advisors to obtain diagnostics and review repairs
• Review exclusions and maintenance history to approve or deny claims
• Negotiate parts pricing and source alternatives when required
• De-escalate customers and repair facilities with empathy
• Handle overflow calls when Claims Agent is unavailable

Kenntnisse

ASE certified

Mechanical systems knowledge

Diagnostics troubleshooting

Telephone negotiation

Office software

Claims software

Bilingual (Spanish-English)

Tools

Alldata

Jobbeschreibung

Automotive Claims Adjuster

Wage range (depending on experience) - $27-30 per hour. Remote opportunity.

Job Summary

We are seeking an experienced and mechanically knowledgeable Automotive Claims Adjuster to join our growing team. In this role, you will review mechanical breakdown claims submitted by repair facilities. You will utilize your automotive expertise to evaluate diagnostic information, verify contract coverage, and authorize repair costs for parts and labor based on the contract terms.

Key Responsibilities

• Review and investigate mechanical breakdown claims to determine if the failure is covered under the customer’s extended warranty contract.
• Assess parts and labor estimates from repair facilities using the industry-standard guide (Alldata) to determine the most cost effective pricing.
• Speak directly and work with automotive technicians and service advisors to obtain diagnostic information, cause of failure, and review repair procedures.
• Review contract exclusions and maintenance history to make accurate approval or denial decisions.
• Negotiate parts pricing or source alternative parts (OEM, aftermarket, used, or remanufactured) when required by the contract.
• Able to de-escalate and be empathetic toward the customer’s and repair facilities grievances.
• Able to take calls while working your claims when a Claims Agent is not available. (All adjusters are in the queues to take any overflow calls, though we have a Claims Agent team dedicated to taking calls and starting claims.)

Qualifications

• Must have ASE certifications or a minimum of 1 year of equivalent hands-on experience as an automotive technician or service advisor.
• Good understanding of automotive mechanical systems and diagnostic trouble shooting.
• Excellent telephone etiquette and negotiation skills to handle difficult coverage conversations with professionalism.
• Proficient with standard office software and claims management software.
• Bilingual (Spanish-English) preferred, but not required.