Remote Automotive Claims Adjuster — Mechanical Expert

Automatic Data Processing, Inc.; Santa Ana (CA); Remote; USD 37,000 - 41,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking an experienced Automotive Claims Adjuster to review mechanical breakdown claims and authorize repair costs based on contract terms. You will evaluate diagnostic information, verify coverage, and manage parts and labor pricing with repair facilities.

Role requires knowledge of automotive systems, negotiation skills, and the ability to de-escalate customer concerns. Remote opportunity with on-call support in Santa Ana, CA.

Qualifications

• Must have ASE certifications or a minimum of 1 year of equivalent hands-on experience as an automotive technician or service advisor.
• Good understanding of automotive mechanical systems and diagnostic trouble shooting.
• Excellent telephone etiquette and negotiation skills to handle difficult coverage conversations with professionalism.
• Proficient with standard office software and claims management software
• Bilingual (Spanish-English) preferred, but not required

Responsibilities

• Review and investigate mechanical breakdown claims to determine if the failure is covered under the customer's extended warranty contract.
• Assess parts and labor estimates from repair facilities using the industry-standard guide (Alldata) to determine the most cost effective pricing.
• Speak directly and work with automotive technicians and service advisors to obtain diagnostic information, cause of failure, and review repair procedures.
• Review contract exclusions and maintenance history to make accurate approval or denial decisions.
• Negotiate parts pricing or source alternative parts (OEM, aftermarket, used, or remanufactured) when required by the contract.
• Able to de-escalate and be empathetic toward the customer's and repair facilities grievances.
• Able to take calls while working your claims when a Claims Agent is not available. (All adjusters are in the queues to take any overflow calls, though we have a Claims Agent team dedicated to taking calls and starting claims.)

Skills

ASE certifications

Automotive knowledge

Telephone etiquette

Negotiation skills

Bilingual (Spanish-English) preferred

Tools

Claims management software

Office software (Microsoft Office)

Job description

Automatic Data Processing, Inc. is seeking an experienced Automotive Claims Adjuster to review mechanical breakdown claims and authorize repair costs based on contract terms. You will evaluate diagnostic information, verify coverage, and manage parts and labor pricing with repair facilities.

Role requires knowledge of automotive systems, negotiation skills, and the ability to de-escalate customer concerns. Remote opportunity with on-call support in Santa Ana, CA.