REMOTE Automotive Claims Adjuster

Service Activation Center, LLC; Santa Ana (CA); Remote; USD 37,000 - 41,000; Full time

Job summary

Service Activation Center, LLC in Santa Ana, CA, is seeking an experienced Automotive Claims Adjuster with mechanical expertise to review warranty claims submitted by repair facilities and confirm coverage according to contract terms. The ideal candidate has ASE certifications or hands-on automotive experience and can de‑escalate conversations with customers and shops.

You will evaluate diagnostic information, assess parts and labor estimates using the Alldata guide to ensure cost-effective

Qualifications

• ASE certifications or 1 year of equivalent hands-on experience.
• Strong understanding of automotive mechanical systems and diagnostics.
• Excellent telephone etiquette and negotiation skills.
• Proficient with standard office and claims management software.
• Bilingual Spanish-English preferred but not required.

Responsibilities

• Review and investigate mechanical breakdown claims to determine coverage under extended warranty.
• Assess parts and labor estimates using Alldata to determine cost-effective pricing.
• Speak with automotive technicians and service advisors to obtain diagnostic information and review procedures.
• Review contract exclusions and maintenance history to approve or deny.
• Negotiate parts pricing or source alternatives as required by contract.
• Able to de-escalate and be empathetic toward customer and shop grievances.

Skills

Automotive knowledge

Negotiation

Communication

Bilingual

Education

ASE certifications

Experience as technician/advisor

Tools

Claims management software

Office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

All Full Time Santa Ana, CA, US

Salary Range: $27.00 To $30.00 Hourly

Wage range (depending on experience)- $27-30 per hour

REMOTE OPPORTUNITY

Job Summary:

We are seeking an experienced and mechanically knowledgeable Automotive Claims Adjuster to join our growing team. In this role, you will review mechanical breakdown claims submitted by repair facilities. You will utilize your automotive expertise to evaluate diagnostic information, verify contract coverage, and authorize repair costs for parts and labor based on the contract terms.

Key Responsibilities:

Review and investigate mechanical breakdown claims to determine if the failure is covered under the customer’s extended warranty contract.

Assess parts and labor estimates from repair facilities using the industry-standard guide (Alldata) to determine the most cost effective pricing.

Speak directly and work with automotive technicians and service advisors to obtain diagnostic information, cause of failure, and review repair procedures.

Review contract exclusions and maintenance history to make accurate approval or denial decisions.

Negotiate parts pricing or source alternative parts (OEM, aftermarket, used, or remanufactured) when required by the contract.

Able to de-escalate and be empathetic toward the customer’s and repair facilities grievances.

Able to take calls while working your claims when a Claims Agent is not available. (All adjusters are in the queues to take any overflow calls, though we have a Claims Agent team dedicated to taking calls and starting claims.)

Qualifications:

Must have ASE certifications or a minimum of 1 year of equivalent hands-on experience as an automotive technician or service advisor.

Good understanding of automotive mechanical systems and diagnostic trouble shooting.

Excellent telephone etiquette and negotiation skills to handle difficult coverage conversations with professionalism.

Proficient with standard office software and claims management software

Bilingual (Spanish-English) preferred, but not required