Remote Automation Operations Specialist

Exol; Oregon; Hybrid; USD 69,000 - 101,000; Full time

Job summary

Symbotic seeks a ROC Operator to join its Remote Operations team, monitoring automated material handling systems and coordinating onsite troubleshooting. You will elevate issues, analyze performance, and help improve system uptime from a remote center.

The role requires at least 1 year of related experience, a degree in logistics or automation, and strong English communication. Travel to client locations and HQ may be up to 5% as part of support activities.

Qualifications

• 1 year related experience or equivalent work experience.
• Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, or equivalent.
• Experience in a computer, automation, warehousing, manufacturing, or similar operational environment.
• Strong written and verbal English communication with attention to detail and urgency.

Responsibilities

• Remotely monitor automation system performance and availability while maintaining active communication with onsite teams.
• Support local control center operations by accelerating workflows and coordinating responses to escalated incidents.
• Manage defined automation system use cases and determine actions to maintain uptime and performance.
• Assess robotic vehicle failures, review log files, document findings and alert service personnel.
• Troubleshoot software-related issues with off-site software engineers and onsite teams.
• Develop standard operating procedures and best practices for ROC execution and continuous improvement.
• Collaborate across technology, operations, and onsite teams to identify root causes and improve system performance.

Skills

Data analysis

English fluency

Remote monitoring

Multitasking

Education

Associate degree

Bachelor's degree

Job description

Symbotic seeks a ROC Operator to join its Remote Operations team, monitoring automated material handling systems and coordinating onsite troubleshooting. You will elevate issues, analyze performance, and help improve system uptime from a remote center.

The role requires at least 1 year of related experience, a degree in logistics or automation, and strong English communication. Travel to client locations and HQ may be up to 5% as part of support activities.