Remote ROC Specialist - AI-Driven Warehouse Ops

Symbotic; Wilmington (MA); Remote; USD 69,000 - 101,000; Full time

Job summary

Symbotic seeks a ROC Operator to join the Remote Operations team within Customer Operations. You will remotely monitor performance and availability of automated material handling systems, coordinate onsite troubleshooting, and escalate issues to internal experts.

You will help identify opportunities to improve system performance and drive uptime. The role supports cross-functional partners to maintain uptime and drive continuous improvement, with travel up to 5%.

Qualifications

• Minimum 1 year of related experience or equivalent work experience.
• Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, or equivalent.
• Experience in a computer, automation, warehousing, manufacturing, or similar operational environment.
• Knowledge of automation, warehousing, and business processes, with ability to learn new equipment and system relationships.
• Ability to review system performance, recognize trends, troubleshoot issues, and use data to support problem solving.
• Strong written and verbal English communication skills with a high level of attention to detail and urgency.

Responsibilities

• Remotely monitor automation system performance and availability while maintaining active communication with onsite teams.
• Support local control center operations by accelerating workflows and helping coordinate responses to escalated incidents.
• Manage defined automation system use cases and determine appropriate actions to maintain system uptime, performance, and availability.
• Assess automated robotic vehicle failures, examine log files, document findings, and alert appropriate service personnel.
• Troubleshoot software-related issues in partnership with off-site software engineers and onsite Symbotic and customer teams.
• Develop standard operating procedures, documentation, and operating best practices that support continuous improvement and consistent ROC execution.
• Partner across technology, operations, and onsite teams to identify root causes and improve overall automation system performance.

Skills

Related automation/warehousing exp

Strong English communication

Data-driven problem solving

Ability to multitask across teams

Education

Associate or Bachelor's degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, or equivalent

Job description

Symbotic seeks a ROC Operator to join the Remote Operations team within Customer Operations. You will remotely monitor performance and availability of automated material handling systems, coordinate onsite troubleshooting, and escalate issues to internal experts.

You will help identify opportunities to improve system performance and drive uptime. The role supports cross-functional partners to maintain uptime and drive continuous improvement, with travel up to 5%.