Remote Robotics Operations Specialist

Symbotic LLC; Wilmington (DE); Remote; USD 69,000 - 101,000; Full time

Job summary

Symbotic LLC seeks a ROC Operator for the Remote Operations team within Customer Operations. You remotely monitor automated material handling systems, coordinate onsite troubleshooting, and escalate issues to internal experts to maintain uptime and performance.

You will develop SOPs, review system performance data, and collaborate across technology, operations, and client teams to drive continuous improvement in automation reliability.

Qualifications

• 1 year of related experience or equivalent
• Associate or bachelor’s degree in Logistics, Supply Chain, Manufacturing, Industrial Automation
• Experience in automation, warehousing, or similar operational environment
• Knowledge of automation, warehousing, and business processes
• Ability to review system performance and use data to solve problems
• Strong written and verbal English communication skills
• Ability to multitask and work across technical and operational teams

Responsibilities

• Remotely monitor automation system performance and availability with on-site teams
• Support local control center operations by accelerating workflows and coordinating responses to escalated incidents
• Manage defined automation system use cases and determine actions to maintain uptime and performance
• Assess automated robotic vehicle failures, examine log files, document findings, and alert service personnel
• Troubleshoot software-related issues with off-site software engineers and onsite teams
• Develop standard operating procedures and best practices for ROC execution
• Partner across technology, operations, and onsite teams to identify root causes and improve automation performance

Skills

English communication

Multitasking

Data interpretation

Education

Associate or Bachelor’s degree in Logistics, Supply Chain, Manufacturing, Industrial Automation

Job description

Symbotic LLC seeks a ROC Operator for the Remote Operations team within Customer Operations. You remotely monitor automated material handling systems, coordinate onsite troubleshooting, and escalate issues to internal experts to maintain uptime and performance.

You will develop SOPs, review system performance data, and collaborate across technology, operations, and client teams to drive continuous improvement in automation reliability.