Remote Operation Center Specialist

Symbotic LLC; Wilmington (MA); Remote; USD 69,000 - 101,000; Full time

Job summary

Symbotic LLC is seeking a Remote Operations professional to monitor automation systems and collaborate with onsite teams to keep operations running smoothly.

You will analyze system performance, respond to incidents, and coordinate with software engineers to resolve issues while helping implement standard operating procedures that improve ROC performance.

Qualifications

• Minimum of 1 year of related experience or equivalent work experience.
• Knowledge of automation, warehousing, and business processes; able to learn new equipment and system relationships.
• Strong written and verbal English communication with high attention to detail and urgency.

Responsibilities

• Remotely monitor automation system performance and availability while maintaining communication with onsite teams.
• Support local control center operations by accelerating workflows and coordinating escalated incidents.
• Manage defined automation system use cases and determine actions to maintain uptime and performance.
• Assess automated robotic vehicle failures, examine log files, document findings, and alert service personnel.
• Troubleshoot software issues with off-site engineers and onsite teams.
• Develop SOPs and best practices to support ROC execution and continuous improvement.
• Partner across technology, operations, and onsite teams to identify root causes and improve automation performance.

Skills

Automation knowledge

Warehousing processes

English communication

Problem solving

Multitasking

Education

Associate or bachelor’s degree in Logistics / Supply Chain / Manufacturing / Industrial Automation

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we do

The Remote Operations team operates from Symbotic's Remote Operations Center, a centralized operations hub supporting the monitoring, control, and optimization of site operations across the network.

The team is part of Customer Operations and works closely with onsite customer teams and cross-functional partners to support quality, safety, system performance, and day-to-day operation of Symbotic's robotic material handling systems.

What you'll do

• Remotely monitor automation system performance and availability while maintaining active communication with onsite teams.
• Support local control center operations by accelerating workflows and helping coordinate responses to escalated incidents.
• Manage defined automation system use cases and determine appropriate actions to maintain system uptime, performance, and availability.
• Assess automated robotic vehicle failures, examine log files, document findings, and alert appropriate service personnel.
• Troubleshoot software-related issues in partnership with off-site software engineers and onsite Symbotic and customer teams.
• Develop standard operating procedures, documentation, and operating best practices that support continuous improvement and consistent ROC execution.
• Partner across technology, operations, and onsite teams to identify root causes and improve overall automation system performance.

What you'll need

• Minimum of 1 year of related experience or equivalent work experience Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, or equivalent work experience.
• Experience working in a computer, automation, warehousing, manufacturing, or similar operational environment.
• Knowledge of automation, warehousing, and business processes, with the ability to learn new equipment and system relationships.
• Ability to review system performance, recognize trends, troubleshoot issues, and use data to support problem solving.
• Strong written and verbal English communication skills with a high level of attention to detail and urgency.
• Ability to multitask, work effectively across technical and operational teams, and operate independently when required.

Our Environment

Up to 5% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ. Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world.

That's why we're proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $69,000.00 - $101,200.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

• The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.