Remote Auto Loan Solutions Specialist

Ally; Arkansas; Híbrido; USD 48 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Time off and holidays

401(k) with company match

Health, dental, and vision insurance

Parental and caregiver leave

Employee discounts

Resumo da oferta

Ally Financial is hiring a Customer Solutions Representative to support customers in achieving financial well-being. You will proactively place outbound calls and handle inbound inquiries to assist auto loan customers with payments, providing empathetic, professional service and resolving issues.

Location options include hybrid work arrangements with designated US office locations. Training begins January to March 2027, with a schedule featuring early hours, one in-office evening per week, and

Qualificações

• Experience in financial services or a related industry preferred.
• Associate or bachelor’s degree in business or related field may be used in lieu of experience.
• Bilingual (Spanish) skills are a plus.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail and professional phone etiquette.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications required.
• Ability to multi-task and meet key performance metrics.
• Strong ability to identify potential loss situations and escalate to management as needed.
• Ability to work flexible hours, including weekends, holidays, and overtime as needed.

Responsabilidades

• Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
• Contact Ally auto-loan customers regarding late or missed payments.
• Understand reasons for delinquency and negotiate payment arrangements.
• Respond to customer inquiries via phone, workflow systems, and email.
• Research and resolve account discrepancies.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Meet performance standards for call volume, delinquency, and customer satisfaction.
• Identify and recommend solutions to avoid repossession losses.
• Use computerized systems for tracking and troubleshooting.
• Maintain strict confidentiality of customer information.
• Adhere to all state and federal laws in the handling of accounts.

Conhecimentos

Excellent communication

Multi-tasking

Professional phone etiquette

Sales & negotiation skills

Bilingual (Spanish)

Attention to detail

Formação académica

High School Diploma or GED

Associate or Bachelor's in business or related field may substitute experience

Ferramentas

Microsoft Windows

Descrição da oferta de emprego

Ally Financial is hiring a Customer Solutions Representative to support customers in achieving financial well-being. You will proactively place outbound calls and handle inbound inquiries to assist auto loan customers with payments, providing empathetic, professional service and resolving issues.

Location options include hybrid work arrangements with designated US office locations. Training begins January to March 2027, with a schedule featuring early hours, one in-office evening per week, and