Remote Auto Estimator for Claims & Repairs

State Farm; Chicago (IL); Hybrid; USD 69,000 - 91,000; Full time

Benefits offered by this job

Annual raise & bonus

Health benefits

Tuition assistance

401(k) matching

Job summary

State Farm in Chicago, IL is seeking an Auto Estimator to collect vehicle information, perform initial and supplemental estimates, and guide insureds through the claims process.

The role blends remote-field work with in-person visits to body shops, requiring auto damage estimating experience, strong communication, and a valid driver’s license. Training and comprehensive benefits are provided, with potential incentive pay.

Qualifications

• Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and Resourcefulness.
• A valid driver’s license is required.
• Preferred: MVPD License, CCC One, Mitchell, I-CAR Platinum Certification.

Responsibilities

• Utilizing automated estimating systems to prepare repair estimates
• Providing technical support to claim handlers on vehicle repair issues
• Applying knowledge of market value and other factors affecting reparability issues
• Evaluating bid content and photo documentation, vehicle damage, and causation issues
• Answering inbound calls and making outbound calls to customers and repair shops
• Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions

Skills

Auto collision repair

Auto damage estimating

Auto insurance appraiser

Customer service

Critical thinking

Communication

Multi-tasking

Driver's license

Tools

CCC One

Mitchell

Job description

State Farm in Chicago, IL is seeking an Auto Estimator to collect vehicle information, perform initial and supplemental estimates, and guide insureds through the claims process.

The role blends remote-field work with in-person visits to body shops, requiring auto damage estimating experience, strong communication, and a valid driver’s license. Training and comprehensive benefits are provided, with potential incentive pay.