Remote Auto Claims Negotiation Specialist

SolvdUS, Inc; Lorida (FL); Remote; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Remote work environment

Startup culture

Job summary

Solvd US is seeking a Negotiation Specialist for a fully remote role based in the United States. You will work with body shop partners to negotiate rates and charges, manage claims, and communicate with clients by phone and email.

This position emphasizes detail, reliability, and the ability to work independently in a remote environment. If you have customer service experience and strong negotiation skills, you will thrive in our startup-like culture.

Qualifications

• Experience in a client/customer service role.
• Strong negotiation skills.
• Knowledge of auto insurance and repairs is a plus.
• Proficiency in reading CCC estimates is a plus.
• Excellent written and verbal communication skills.
• Comfortable with computer systems and quick to learn new applications.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Negotiate directly with repair shops to manage and settle advance charges.
• Make outbound phone calls to handle assigned claims efficiently.
• Review and interpret CCC estimates and total loss charges accurately.
• Perform precise calculations to assess fees for shops and tow yards.
• Communicate clearly and professionally via email and phone with a friendly, client-oriented approach.
• Support colleagues and foster a culture of accountability.
• Manage time effectively and stay organized in a remote setting.

Skills

Customer service

Negotiation

Auto insurance knowledge

CCC estimates reading

Written communication

Verbal communication

Computer skills

Time management

Independent work

Job description

Solvd US is seeking a Negotiation Specialist for a fully remote role based in the United States. You will work with body shop partners to negotiate rates and charges, manage claims, and communicate with clients by phone and email.

This position emphasizes detail, reliability, and the ability to work independently in a remote environment. If you have customer service experience and strong negotiation skills, you will thrive in our startup-like culture.