Remote Auto Claims Estimator – Field & Virtual

State Farm; Midland (TX); Hybrid; USD 63,000 - 82,000; Full time

Benefits offered by this job

Annual raise and bonus

Health insurance premium covered

Tuition assistance

Fertility/IVF/Adoption assistance

Generous time off

401(k) with company contributions

Job summary

State Farm in Midland, TX is seeking an Auto Estimator to collect vehicle information and prepare estimates from photos or in person, while guiding insureds through the claims process with Remarkable service. You will use automated estimating systems and provide supportive, empathetic communication throughout the evaluation.

This remote-field role combines working from home for virtual estimates with occasional in-person visits to body shops.

Qualifications

• Auto collision repair experience or estimating background.
• Excellent customer service, critical thinking, and decision-making.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.
• Accountability and resourcefulness.

Responsibilities

• Collect vehicle information and complete estimates via photos or in person.
• Explain coverage and guide insureds through the claims process while providing remarkable service.
• Prepare repair estimates using automated estimating systems.
• Provide technical support to claim handlers on repair issues.
• Evaluate vehicle damage, causation and bid content from documentation.
• Interact with customers and repair shops via calls and emails.
• Maintain professional, empathetic communication throughout the claims process.

Skills

Auto damage estimating

Customer service

Communication

Multi-tasking

Driver's license

Accountability

Tools

CCC One

Mitchell

Job description

State Farm in Midland, TX is seeking an Auto Estimator to collect vehicle information and prepare estimates from photos or in person, while guiding insureds through the claims process with Remarkable service. You will use automated estimating systems and provide supportive, empathetic communication throughout the evaluation.

This remote-field role combines working from home for virtual estimates with occasional in-person visits to body shops.