Remote Auto Claims Estimator

State Farm; Indianapolis (IN); Hybrid; USD 59,059 - 82,000; Full time

Benefits offered by this job

Annual raise & bonus

Health insurance

Tuition assistance

401(k) plan

Paid time off

Job summary

State Farm is seeking an Auto Estimator for a Remote-Field role based in Indianapolis, IN. The position will involve collecting vehicle details, estimating damage, and guiding insureds through the claims process with Remarkable service.

Responsibilities include using automated estimating systems, supporting claim handlers, and communicating with repair shops and customers. A valid driver's license and auto-damage experience are preferred; CCC One/Mitchell/I-CAR credentials are a plus.

Qualifications

• Auto collision repair, auto damage estimating, or auto insurance appraiser experience.
• Excellent customer service, critical thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multi-task across technical platforms.

Responsibilities

• Collect vehicle information and complete estimates via photos or in person.
• Explain coverage and assist insureds through the claims process.
• Utilize automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Evaluate bid content, photo documentation, and causation issues.
• Interact with customers and repair shops via calls.
• Deliver Remarkable service throughout the claims process.

Skills

Auto repair experience

Customer service

Communication skills

Multi-tasking

Driver's license

Tools

CCC One

Mitchell

I-CAR Platinum

Job description

State Farm is seeking an Auto Estimator for a Remote-Field role based in Indianapolis, IN. The position will involve collecting vehicle details, estimating damage, and guiding insureds through the claims process with Remarkable service.

Responsibilities include using automated estimating systems, supporting claim handlers, and communicating with repair shops and customers. A valid driver's license and auto-damage experience are preferred; CCC One/Mitchell/I-CAR credentials are a plus.