Remote Auto Claims Analyst – Material Damage

allstate; Town of Florida (NY); On-site; USD 50,000 - 104,000; Full time

Job summary

National General, part of The Allstate Corporation, seeks a Material Damage Telephone Claim Representative to investigate auto claims from start to finish, determine coverage, assess damages, and negotiate settlements within authority.

The role emphasizes strong customer service, communication, and multitasking in a fast-paced, remote setting; candidates should manage claims from first notice through resolution and identify subrogation opportunities.

Qualifications

• Experience in auto or insurance claims handling.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Subrogation and fraud identification experience preferred.
• Ability to manage claims from first notice through resolution.

Responsibilities

• Investigate auto claims (coverage, damages, subrogation) with discretion within authority.
• Identify customer needs and apply appropriate customer service skills.
• Determine subrogation or fraud potential and how to handle it.
• Apply understanding of company policies and industry practices.
• Handle investigations of all aspects of auto claims (coverage, damages, subrogation).
• Collaborate with assigned reps for fraud or subrogation cases to reach best outcomes.

Skills

Auto Insurance Claims

Automobile Liability

Customer Service

Damage Assessment

Material Damage Claims

Telephone Customer Service

Job description

National General, part of The Allstate Corporation, seeks a Material Damage Telephone Claim Representative to investigate auto claims from start to finish, determine coverage, assess damages, and negotiate settlements within authority.

The role emphasizes strong customer service, communication, and multitasking in a fast-paced, remote setting; candidates should manage claims from first notice through resolution and identify subrogation opportunities.