Remote Auto Claims Adjuster – Physical Damage Expert

The Hanover Insurance Group; Massachusetts; À distance; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Sign-on bonus

Résumé du poste

The Hanover Insurance Group is seeking an Auto Physical Damage Adjuster for a full-time remote role. You will manage a caseload of moderately complex auto claims, determine coverage, conduct investigations, evaluate damages, and negotiate settlements in line with policy terms and jurisdictional rules.

Candidates should have an associate degree (bachelor's preferred) and 3-4 years of auto claim-handling experience; Guidewire is a plus.

Qualifications

• Associate degree required; bachelor's degree preferred or combination of education and experience.
• Typically 3-4 years of Auto claim-handling experience.
• Guidewire experience is a plus.
• Proficient with basic computer navigation; ability to use MS Office and internet.
• Knowledge of insurance products, processes, and relevant laws.
• Ability to negotiate within assigned authority and communicate clearly.

Responsabilités

• Manage a caseload of moderately complex service claims from intake through resolution.
• Conduct thorough investigations, assess liability, and evaluate damages.
• Engage underwriting, legal, and stakeholders for comprehensive evaluation.
• Identify and refer suspicious claims to the Special Investigation Unit.
• Transfer risk to appropriate parties and maintain licenses/CE credits.
• Set reserves and authorize payments within scope of authority.
• Maintain detailed documentation of claim activities and communications.
• May represent the company in mediations, arbitrations, and trials.

Connaissances

Analytical skills

Negotiation

Customer service

Communication

Decision making

Formation

Associate degree

Bachelor's degree preferred

Outils

Guidewire

MS Office

Description du poste

The Hanover Insurance Group is seeking an Auto Physical Damage Adjuster for a full-time remote role. You will manage a caseload of moderately complex auto claims, determine coverage, conduct investigations, evaluate damages, and negotiate settlements in line with policy terms and jurisdictional rules.

Candidates should have an associate degree (bachelor's preferred) and 3-4 years of auto claim-handling experience; Guidewire is a plus.