Hybrid Auto Claims Adjuster – $2.5k Sign-On

The Hanover Insurance Group; Massachusetts; Hybrid; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401K with match

Tuition reimbursement

PTO

Holidays

Flexible work arrangements

On-site wellness center (Worcester)

Zusammenfassung

The Hanover Insurance Group is hiring an Auto Physical Damage Adjuster in Worcester, MA for a hybrid schedule (two days in the office). You will manage moderately complex claims, conduct investigations, determine coverage, and negotiate settlements, while maintaining documentation and licensing requirements.

Ideal candidates bring an Associate degree (Bachelor's preferred), 3–4 years of auto claim-handling experience, and proficiency in MS Office; Guidewire experience is a plus.

Qualifikationen

• Associate degree required; bachelor's degree preferred or combination of education and experience.
• Typically 3-4 years of Auto claim-handling experience.
• Guidewire experience is a plus.
• Proficient with MS Office and internet.
• Knowledge of insurance products, processes, and relevant laws.

Aufgaben

• Manage a caseload of moderately complex service claims from intake through resolution.
• Conduct thorough investigations, assess liability, and evaluate damages using established procedures.
• Engage underwriting, legal, and stakeholders for comprehensive investigation and evaluation.
• Identify and refer suspicious claims to the Special Investigation Unit.
• Transfer risk to appropriate parties.
• Maintain appropriate adjuster licenses and continuing education credits.
• Handle claims within specific limits and authority; use discretion and independent judgment.
• Set reserves and authorize payments within scope of authority.
• Review and validate intake claims; conduct investigations and document findings.
• Coordinate with stakeholders to resolve issues; adhere to claims processing procedures.
• Utilize technology and data tools to enhance claims processing efficiency and accuracy.
• Resolve claims with empathy and customer-centricity; prepare documentation and evidence.
• Maintain detailed and compliant documentation of claim activities and communications.
• May represent the company in mediations, arbitrations, and trials.
• Participate in problem-solving discussions, and cross-functional coordination.
• Handle sensitive communications professionally and translate complex information for diverse audiences.
• Mentor entry-level adjusters and share best practices learned through training and experience.
• Provide exceptional customer service; educate policyholders and ensure satisfaction.
• Ensures Compliance with all licensing requirements.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts

Kenntnisse

Auto claims handling

Negotiation

Communication

Investigations

MS Office

Licensing knowledge

Ausbildung

Associate degree

Bachelor's degree preferred

Tools

Guidewire

Jobbeschreibung

The Hanover Insurance Group is hiring an Auto Physical Damage Adjuster in Worcester, MA for a hybrid schedule (two days in the office). You will manage moderately complex claims, conduct investigations, determine coverage, and negotiate settlements, while maintaining documentation and licensing requirements.

Ideal candidates bring an Associate degree (Bachelor's preferred), 3–4 years of auto claim-handling experience, and proficiency in MS Office; Guidewire experience is a plus.