Auto Physical Damage Claims Adjuster – Hybrid

The Hanover Insurance Group; Detroit (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus $2,500

Hybrid work schedule

Office locations: Worcester MA, Richmd

Job summary

The Hanover Insurance Group in the United States is seeking an Auto Physical Damage Adjuster for Service Claims with a focus on moderately complex auto claims. This full-time, exempt role offers a hybrid schedule (two days in the office) across multiple locations and a $2,500 sign-on bonus.

You will manage claims, investigate, evaluate damages, and coordinate with stakeholders to reach fair settlements. Ideal candidates have 3–4 years of auto claim experience, strong negotiation and

Qualifications

• Associate degree required; bachelor's degree preferred.
• Typically 3–4 years of Auto claims handling experience.
• Guidewire experience is a plus.
• Proficient with MS Office and internet-based systems.
• Knowledge of insurance products, processes, and laws.
• Ability to negotiate within authority and communicate clearly.

Responsibilities

• Manage a caseload of moderately complex service claims from intake through resolution.
• Conduct investigations, assess liability, and evaluate damages using established procedures.
• Engage underwriting, legal, and stakeholders for comprehensive investigation and evaluation.
• Identify and refer suspicious claims to the Special Investigation Unit.
• Set reserves and authorize payments within scope of authority.
• Maintain detailed and compliant documentation of claim activities and communications.
• May represent the company in mediations, arbitrations, and trials.

Skills

Guidewire

Insurance knowledge

Communication

Negotiation

Education

Associate degree

Bachelor's degree preferred

Tools

MS Office

Claims systems

Job description

The Hanover Insurance Group in the United States is seeking an Auto Physical Damage Adjuster for Service Claims with a focus on moderately complex auto claims. This full-time, exempt role offers a hybrid schedule (two days in the office) across multiple locations and a $2,500 sign-on bonus.

You will manage claims, investigate, evaluate damages, and coordinate with stakeholders to reach fair settlements. Ideal candidates have 3–4 years of auto claim experience, strong negotiation and