Remote Atlassian Solutions Architect - Jira & JSM Expert

CAI; Denver (CO); Remote; USD 140,000 - 165,000; Full time

Job summary

CAI is seeking an Atlassian Solutions Architect to lead enterprise-scale Jira and Jira Service Management designs and migrations. You will drive discovery, requirements gathering, and target-state solutions across multiple business functions, ensuring alignment with CAI standards while enabling organizational growth.

You will design scalable Atlassian platforms, mentor teams, and collaborate with executives to deliver impactful capabilities.

Qualifications

• 7+ years of experience with Atlassian products in architecture, admin, development, or consulting roles.
• Strong expertise with Jira, Jira Service Management, and Confluence.
• Experience migrating enterprise IT services from ServiceNow to Jira Service Management.
• Ability to translate complex business needs into technical solutions.
• Experience designing integrations between Atlassian products and enterprise apps.
• Experience leading architecture governance and stakeholder engagement.

Responsibilities

• Lead discovery and requirements gathering with stakeholders and technical teams.
• Design enterprise-scale Jira Service Management solutions including portals, queues, SLAs, and knowledge management.
• Plan data and configuration migrations, cutover sequencing, validation, and post-migration support.
• Design Jira space structures, workflows, schemes, automation, and security models.
• Create architecture diagrams and implementation guidance for CAI standards.
• Provide technical leadership and mentoring to Atlassian developers and admins.

Skills

Jira

Jira Service Management

Confluence

Requirements gathering

Enterprise architecture

Stakeholder management

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field

Tools

Confluence administration

Jira Cloud REST API

Webhook integrations

Atlassian data modeling

Job description

CAI is seeking an Atlassian Solutions Architect to lead enterprise-scale Jira and Jira Service Management designs and migrations. You will drive discovery, requirements gathering, and target-state solutions across multiple business functions, ensuring alignment with CAI standards while enabling organizational growth.

You will design scalable Atlassian platforms, mentor teams, and collaborate with executives to deliver impactful capabilities.