Senior Atlassian Platform Engineer — Remote

CAI; Augusta (ME); Remote; USD 120,000 - 140,000; Full time

Job summary

CAI is seeking a Senior Atlassian Developer to design, configure, and optimize CAI's Atlassian platform to support operational excellence and future growth. This full-time remote position offers an opportunity to impact enterprise-grade Jira, Jira Service Management, and Confluence configurations across teams.

The ideal candidate has at least 4 years of hands-on Atlassian experience, strong Jira/Confluence administration skills, and the ability to collaborate with business and IT stakeholders in

Qualifications

• Minimum of 4 years of experience working with Atlassian products in a configuration, development, or administration capacity
• Strong expertise in Jira configuration including spaces, workflows, schemes, screens, custom fields, and automation flows
• Demonstrated experience designing and implementing Jira Service Management spaces, customer portals, queues, and SLA configurations
• Proficiency in Confluence administration, space configuration, and documentation best practices
• Ability to participate effectively in requirements discussions and translate business needs into technical solutions
• Excellent communication skills with ability to collaborate across technical and business teams
• Ability to work independently in a remote setting while managing multiple priorities and deadlines
• Experience with ScriptRunner for Jira Cloud, including Behaviours, listeners, and scripts
• Experience with Jira Product Discovery for product management and roadmapping
• Experience with Zephyr for test management
• Experience configuring third‑party Marketplace apps, including Rich Filters, Structure PPM by Tempo, Checklists for Jira, Templating.app, and similar platform extensions
• Experience with capacity and resource planning functionality and the Marketplace apps that support it
• Minimum of 2 relevant Atlassian certifications such as ACP‑620, ACP‑610, ACP‑120, or similar
• Experience in a staffing, professional services, or SLED‑focused organization
• Familiarity with SOC 2 compliance requirements
• Bachelor's degree in Information Technology, Computer Science, or a related field

Responsibilities

• Configure and build Jira spaces, workflows, schemes, and automation flows aligned with CAI design standards and enterprise architecture guidelines
• Design and implement JSM spaces, customer portals, queues, and SLA configurations to support service delivery requirements
• Participate in requirements gathering sessions with business stakeholders and technical teams, contributing to the translation of operational needs into Atlassian configurations
• Build and maintain custom fields, screens, and advanced configurations to extend platform capabilities
• Ensure consistent implementation of naming conventions, permission schemes, and governance standards across all Atlassian products
• Mentor and provide technical guidance to junior developers on Atlassian best practices, configuration patterns, and troubleshooting techniques
• Participate in agile ceremonies including sprint planning, daily standups, and retrospectives
• Conduct code reviews and configuration reviews to maintain quality and adherence to standards
• Document technical specifications, configuration decisions, and operational procedures in Confluence
• Collaborate with CAI's Enterprise Architecture and IT Operations teams to ensure solutions align with broader technology strategy
• Support user acceptance testing and iterate on configurations based on stakeholder feedback
• Interface with stakeholders to ensure business needs are delivered in accordance with strategic direction, project expectations, and business priority

Skills

Atlassian Jira

Jira configuration

Confluence administration

Requirements gathering

Communication skills

Remote work capability

Agile ceremonies

Education

Bachelor's degree in Information Technology / Computer Science

Atlassian certifications (ACP-620 / ACP-610 / ACP-120)

Tools

ScriptRunner for Jira Cloud

Jira Product Discovery

Zephyr for test management

Rich Filters

Structure PPM by Tempo

Checklists for Jira

Templating.app

Job description

CAI is seeking a Senior Atlassian Developer to design, configure, and optimize CAI's Atlassian platform to support operational excellence and future growth. This full-time remote position offers an opportunity to impact enterprise-grade Jira, Jira Service Management, and Confluence configurations across teams.

The ideal candidate has at least 4 years of hands-on Atlassian experience, strong Jira/Confluence administration skills, and the ability to collaborate with business and IT stakeholders in