Remote Associate Technical Account Manager

The Punta Gorda Garden Club, Inc.; Cleveland (OH); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Second Fridays

Parental leave

Wellbeing resources

Volunteer days

Talent development

Job summary

Keyfactor is seeking an Associate Technical Account Manager to support the post-sale technical relationship for a portfolio of customer accounts. You will help customers adopt our solutions, coordinate issue resolution, and monitor account health in collaboration with senior team members.

This role develops technical and customer-facing expertise, requires clear communication, and the ability to coordinate with Support, Customer Success, Product, and Engineering to drive timely outcomes.

Qualifications

• Bachelor’s degree or equivalent experience.
• Up to 2 years of related experience in technical account management, customer success, technical support, implementation support, solutions delivery, or a similar customer-facing technical role.
• General knowledge of enterprise software environments, customer support processes, and technical issue coordination required.
• Foundational customer relationship management; technical aptitude; issue tracking and follow-up; organization and time management; CRM and case management tools; documentation skills; basic presentation skills; strong verbal and written communication skills.
• Ability to manage routine account activities under supervision; learn new technologies quickly; communicate clearly with customers and internal stakeholders; maintain documentation.

Responsibilities

• Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions.
• Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps.
• Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate.
• Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps.
• Coordinate with internal teams to drive timely issue resolution.
• Prepare customer meeting notes, status updates, and action items in internal systems.
• Participate in customer onboarding, technical check-ins, and recurring account meetings with senior Technical Account Managers.
• Maintain a working understanding of customer environments, business goals, and common technical use cases.
• Contribute to customer-facing documentation and process improvements.

Skills

Communication skills

Technical aptitude

CRM experience

Customer success

Cross-functional collaboration

Education

Bachelor’s degree

Tools

CRM systems

Job description

Keyfactor is seeking an Associate Technical Account Manager to support the post-sale technical relationship for a portfolio of customer accounts. You will help customers adopt our solutions, coordinate issue resolution, and monitor account health in collaboration with senior team members.

This role develops technical and customer-facing expertise, requires clear communication, and the ability to coordinate with Support, Customer Success, Product, and Engineering to drive timely outcomes.