Remote: Associate Director, Product Management — ATX

Humana; Fort Lauderdale (FL); Remote; USD 139,000 - 191,000; Full time

Job summary

Humana seeks an Associate Director of Product Management to lead the Product Management function for Associate Technology Experience (ATX), developing talent and strengthening practices, capabilities, and the operating model to deliver measurable associate and business outcomes. This leader guides Product Managers in discovery, prioritization, and roadmaps across cross-functional partners.

The role focuses on improving how teams use customer insights, experience data, and performance measures to

Qualifications

• Bachelor's degree.
• 8+ years of progressive experience in Product Management with responsibility for discovery, roadmap development, prioritization, stakeholder alignment, and measurement of customer and business outcomes.
• 3+ years of people leadership experience, including coaching, performance management, talent development, and building high-performing teams.
• Experience leading Product Managers responsible for enterprise technology products, services, or platforms, including products configured, integrated, or enabled through third-party technologies and vendor solutions.
• Demonstrated success advancing product management maturity through the development of product practices, operating models, governance, performance measurement, and talent capabilities.
• Experience building and scaling product organizations that use customer insights, experience data, analytics, and outcome measures to inform product decisions and prioritization.
• Demonstrated ability to define, monitor, and use product health metrics, adoption measures, customer experience indicators, and business outcomes to evaluate performance and guide investment decisions.
• Experience partnering with Engineering, Design, Research, Analytics, and Operations leaders to align priorities and improve product outcomes.
• Proven ability to influence stakeholders and build alignment across complex, matrixed organizations.
• Strong strategic thinking, problem-solving, and decision-making skills with the ability to balance customer needs, business objectives, operational considerations, and technical constraints.
• Exceptional written, verbal, and executive communication skills.

Responsibilities

• Lead the Product Management function for Associate Technology Experience (ATX), establishing clear expectations, standards, and accountability for the product team.
• Develop, coach, and grow a high-performing team of Product Managers through hiring, performance management, mentorship, and career development.
• Improve the quality and consistency of product discovery, roadmap development, prioritization, and product decision-making, ensuring teams focus on the highest-value opportunities for associates and the business.
• Advance product management maturity by defining and evolving product practices, operating mechanisms, governance, and ways of working that improve effectiveness, transparency, and organizational alignment.
• Strengthen the integration of customer research, experience measurement, analytics, operational insights, and market trends into product decisions, prioritization, and investment recommendations.
• Establish and continuously evolve the product performance framework for ATX, defining outcome measures, product health indicators, adoption metrics, customer experience signals, and operational measures.
• Strengthen product go-to-market and lifecycle practices by ensuring new capabilities are effectively communicated, customer impacts are understood, adoption strategies are defined, and product value is clearly demonstrated.
• Partner closely with Engineering, Design, Research, Analytics, Operations, and other cross-functional leaders to align priorities, inform trade-off decisions, and improve product outcomes.
• Provide product leadership and recommendations that inform strategic planning, roadmap direction, and organizational priorities while ensuring product teams remain aligned to ATX objectives.

Skills

Product management

Leadership

Discovery

Roadmap development

Prioritization

Data-driven decision making

Product performance measurement

Education

Bachelor's degree

Job description

Humana seeks an Associate Director of Product Management to lead the Product Management function for Associate Technology Experience (ATX), developing talent and strengthening practices, capabilities, and the operating model to deliver measurable associate and business outcomes. This leader guides Product Managers in discovery, prioritization, and roadmaps across cross-functional partners.

The role focuses on improving how teams use customer insights, experience data, and performance measures to