Remote Associate Director, Process Improvement & Transformation

Ladders; United States; Remote; USD 126,000 - 174,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) savings plan

Paid time off

Job summary

Ladders is seeking an Associate Director, Process Improvement to join a leader in the Healthcare space. This remote role manages a team focused on process improvement, CRM UAT testing, and organizational change to optimize customer service operations.

The candidate will drive strategic plans, ensure thorough documentation, and coordinate government-delivery requirements for VA/TRICARE transitions, aiming for operational excellence and financial goals.

Qualifications

• Minimum 8 years of experience in process improvement, business operations, or program management in healthcare or government contracting.
• Demonstrated ability to lead cross-functional teams, including process improvement professionals and CRM UAT testers.
• Proven track record in strategic planning, change leadership, and organizational transformation.
• Experience managing large-scale contract transitions and implementations, such as TRICARE and VA programs.
• Advanced proficiency in process improvement methodologies, including Lean and Six Sigma, process mapping, and CRM/UAT processes.

Responsibilities

• Lead a team of process improvement professionals and CRM UAT testers to improve process optimization, testing effectiveness, and quality outcomes.
• Develop and execute strategic plans for customer service operations and lead organizational change initiatives.
• Ensure processes are fully documented and routinely assessed to identify and implement improvement opportunities.
• Support transition-in activities for VA, coordinating and delivering government-required deliverables in partnership with the Transition Leadership team.
• Promote compliance, consistency, and operational excellence.
• Apply leadership, communication, technical expertise, and innovative solution design to improve performance and achieve compliance and financial objectives.

Skills

Process improvement

CRM UAT

Lean Six Sigma

Change leadership

Strategic planning

Cross-functional leadership

Healthcare operations

Government contracting

Tools

CRM systems

Job description

Ladders is seeking an Associate Director, Process Improvement to join a leader in the Healthcare space. This remote role manages a team focused on process improvement, CRM UAT testing, and organizational change to optimize customer service operations.

The candidate will drive strategic plans, ensure thorough documentation, and coordinate government-delivery requirements for VA/TRICARE transitions, aiming for operational excellence and financial goals.