Associate Director, Commercial Learning - Field Skills

Ladders; United States; Remote; USD 171,000 - 236,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Tuition reimbursement

Paid holidays

Vacation 15 days

Job summary

Ladders seeks an Associate Director, Commercial Learning - Field Skills to lead learning strategy for North America's customer-facing teams in the Pharmaceuticals & Biotech space.

The role partners with stakeholders to build scalable onboarding, development, and sustained performance programs across therapeutic areas, with a focus on field sales and customer engagement. This remote-US based position offers a competitive compensation package.

Qualifications

• 8+ years of pharma/biotech experience, including 5 years in field sales and 3 years in Commercial Learning.
• Proven track record building programs from scratch in evolving organizations.
• Experience developing customer engagement capabilities across brands or therapeutic areas preferred.

Responsibilities

• Lead short- and long-term learning strategies for North America's customer-facing teams
• Define core competencies for customer engagement and selling by role and tenure
• Develop scalable onboarding to proficiency pathways across various roles
• Design and deliver training programs in virtual and in-person formats
• Establish a consistent framework for customer engagement across all therapeutic areas
• Collaborate with training teams to integrate customer engagement skills into learning programs
• Measure the effectiveness of learning initiatives and connect them to performance metrics

Skills

Pharma/Biotech experience

Field sales

Commercial Learning

Program development

Job description

For our client, we are seeking a Associate Director, Commercial Learning - Field Skills to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will shape learning strategy for North America's customer-facing teams, with a strong focus on building field sales and customer engagement capabilities. The Associate Director will partner closely with training stakeholders to create scalable, effective programs that support onboarding, development, and sustained performance across therapeutic areas. The position will also help establish a consistent framework for field excellence while aligning learning initiatives to measurable business outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $171,000 – $235,500 annually

Responsibilities

• Lead short- and long-term learning strategies for North America's customer-facing teams
• Define core competencies for customer engagement and selling by role and tenure
• Develop scalable pathways from onboarding to advanced proficiency across various roles
• Design and deliver training programs in multiple formats, including virtual and in-person
• Establish a consistent framework for customer engagement across all therapeutic areas
• Collaborate with training teams to integrate customer engagement skills into learning programs
• Measure the effectiveness of learning initiatives and connect them to performance metrics

Qualifications

• 8+ years of experience in pharma/biotech, including 5 years in field sales and 3 years in Commercial Learning or a similar field
• Proven experience building programs or capabilities from scratch in evolving organizations
• Experience developing customer engagement capabilities across multiple brands or therapeutic areas preferred
• Experience with product launches, especially in Neuroscience or Rare Disease, is a plus
• Familiarity with reimbursement or key account environments is advantageous

Benefits

• Medical, dental, vision, and life insurance offerings
• Comprehensive fitness and wellness programs, including reimbursement options
• Generous vacation policy with 15 days off plus an additional end-of-year shutdown
• Paid holidays and Personal Significance days off
• Paid maternity and parental leave benefits
• 401(k) plan with company match
• Tuition reimbursement up to $10,000 per year

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.