Associate Director, Commercial Learning – Field Skills

Biogen, Inc.; United States; Remote; USD 171,000 - 236,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Fitness reimbursement

Disability insurance

Paid vacation

Year-end shutdown time off

Company holidays

Parental leave

401(k) match

Employee stock purchase plan

Tuition reimbursement

Job summary

Biogen is seeking an experienced Associate Director, Commercial Learning – Field Skills, to own the customer engagement skills across North America’s field teams. The role defines required competencies, builds scalable onboarding-to-advanced pathways, and delivers programs across live, virtual, and blended formats with a strong emphasis on measurable impact.

The candidate will partner with Commercial Leadership, Patient Services, and field leaders to drive capability-building, coach across

Qualifications

• 8+ years of professional experience in the pharmaceutical or biotech industry, including 5+ years in field sales and 3+ years in Commercial Learning.
• Experience building a program, capability, or function from the ground up within a new or evolving organization.
• Experience developing selling or customer engagement capability across multiple brands.
• Experience supporting product launches in Neuroscience, Rare Disease, or specialty care brands.
• Experience in reimbursement, key account, or buy-and-bill environments is a plus.
• Deep expertise in pharma/biotech commercialization, customer engagement, adult learning principles, and program design.
• Strong field sales experience with credibility among field teams and leaders.
• Strategic, enterprise-focused mindset with ability to build scalable cross-portfolio solutions.
• Proven ability to influence and lead across functions without direct authority.
• Executive presence with senior commercial leaders.
• Proactive problem solver who can operate independently.
• Experience measuring learning effectiveness and using data to inform priorities.
• Strong communication, collaboration, and vendor management in complex matrices.
• Passion for advancing field team capabilities to improve customer impact.
• Demonstrated integrity and compliance with applicable regulations.

Responsibilities

• Lead the short- and long-term learning strategy for North America customer-facing teams, aligned with priorities.
• Define core selling and customer engagement competencies by role and tenure.
• Build scalable development pathways from onboarding through advanced proficiency.
• Design and deliver learning programs across live, virtual, and blended formats.
• Establish and maintain a consistent customer engagement framework across brands.
• Partner with training to embed capabilities into brand learning.
• Collaborate with Field Leadership Development and Account Management for integrated coaching.
• Serve as trusted advisor to Commercial, Patient Services, and field leaders.
• Measure learning effectiveness and connect capability development to performance results.
• Evaluate and implement AI-enabled coaching and other learning technologies.
• Manage external partners, vendors, budgets, and governance.
• Engage with field teams to identify skill gaps and targeted interventions.
• Ensure learning aligns with Biogen values and SOPs.
• Travel up to 30% domestically.

Job description

About the role

Biogen is seeking an experienced commercial learning leader with a strong field sales foundation for the role of Associate Director, Commercial Learning – Field Skills. This role owns the customer engagement skills capability across Biogen’s North America commercial customer-facing teams — defining the skills our field teams need, building the programs and practice that develop them, and raising the level at which they are applied with customers. The role operates across both strategic and executional work, with elevated accountability for strategy, prioritization, stakeholder leadership, and capability-building impact. This is a remote position.

What You’ll do

Lead the short- and long-term learning strategy for North America customer-facing teams, aligned with brand, franchise, and enterprise priorities. Define core selling and customer engagement competencies by role and tenure, including assessment approaches. Build scalable development pathways from onboarding through advanced proficiency across roles and therapeutic areas. Design and deliver learning programs across live, virtual, and blended formats covering consultative selling, business acumen, customer engagement, and value-based dialogue. Establish and maintain a consistent customer engagement framework across brands and therapeutic areas. Partner with training teams to embed customer engagement capabilities into brand and disease-state learning programs. Collaborate with Field Leadership Development and Account Management to create an integrated capability-building and coaching ecosystem. Serve as a trusted advisor to Commercial, Patient Services, and field leaders, recommending solutions tied to business outcomes. Measure learning effectiveness and partner with analytics teams to connect capability development to performance results. Evaluate and implement emerging learning technologies, including AI-enabled coaching and practice tools. Manage external partners, vendors, budgets, and program governance. Engage with field teams to identify skill gaps and recommend targeted interventions. Ensure all learning initiatives comply with Biogen values, policies, PRC requirements, and applicable SOPs. Domestic travel expected up to 30% (e.g., field engagements, workshops, regional and national meetings, headquarters visits).

Required Skills

8+ years of professional experience in the pharmaceutical or biotech industry, including a minimum of 5 years in field sales and 3 years in Commercial Learning, capability building, or a comparable discipline. Required: demonstrated experience building a program, capability, or function from the ground up within a new or evolving organization. Experience developing selling or customer engagement capability across multiple brands, business units, or therapeutic areas preferred. Experience supporting product launches and/or Neuroscience, Rare Disease, or specialty care brands preferred. Experience in reimbursement, key account, or buy-and-bill environments a plus. Experience Deep expertise in pharmaceutical/biotech commercialization, customer engagement, adult learning principles, and learning program design and facilitation. Strong field sales experience with credibility among field teams and leaders. Strategic, enterprise-focused mindset with the ability to build scalable, cross-portfolio solutions. Proven ability to influence and lead across functions and organizational levels without direct authority. Executive presence and credibility with senior commercial leaders. Proactive, resourceful problem solver who can operate independently and drive results in ambiguous environments. Experience measuring learning effectiveness and using data to inform priorities and investments. Strong communication, collaboration, and vendor management skills in complex matrix organizations. Passion for advancing field team capabilities to improve customer impact and engagement. Demonstrated integrity and commitment to compliance with relevant regulations and policies.

Education, Registration & Certification

BS/BA degree required; advanced degree a plus but not required. Certification in a recognized selling, coaching, or customer engagement methodology preferred.

Job Level

Management

Additional Information

The base compensation range for this role is: $171,000.00-$235,500.00 Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.

Benefits

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year
• Employee Resource Groups participation

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives. At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law.

Other Information

Biogen is an E-Verify Employer in the United States.

As Biogen recently acquired Apellis, you can find additional open jobs on our Apellis website here.