Remote Associate Director, Access & Reimbursement

Novartis Group Companies; Chattanooga (TN); Remote; USD 160,000 - 298,000; Full time

Job summary

Novartis Group Companies seeks an Associate Director, Access & Reimbursement (ADAR) to partner with healthcare accounts, educating on reimbursement, payer coverage, and patient support resources. This field-based and remote opportunity serves assigned geographies and requires extensive travel.

The role emphasizes building relationships with providers and health system leaders, translating strategy into practical access solutions while upholding Novartis values.

Qualifications

• Bachelor's degree in a related field.
• 5+ years' experience within the pharmaceutical or biotech industry supporting Patient Services, Market Access, Sales, Account Management, or related functions, including 2+ years in a patient support role for specialty products.
• Demonstrated experience partnering with complex healthcare practices, health systems, and provider networks to support patient access and acquisition pathways.
• Proven ability to manage strategic accounts, identify potential access barriers, and proactively develop solutions that support positive patient outcomes.

Responsibilities

• Partner with complex healthcare accounts to support patient access and reimbursement needs across the care continuum.
• Build trusted relationships with providers, administrators, revenue cycle leaders, billing and coding teams, pharmacy stakeholders, and health system decision-makers.
• Educate customers on access, reimbursement, payer coverage, claims management, and patient support resources using approved materials and strategies.
• Analyze reimbursement and access challenges, identify barriers to treatment, and help develop practical, compliant solutions to improve patient access.
• Serve as a subject matter expert on regional and local reimbursement dynamics, payer policies, and evolving healthcare market trends.
• Support implementation and pull-through of coverage decisions, proactively communicating changes that may impact patient access or account operations.
• Provide guidance on product acquisition and buy-and-bill processes, including inventory management, ordering, billing workflows, alternate distribution channels, and sites of care.
• Collaborate closely with Patient Support Services and cross-functional partners to facilitate issue resolution, case management support, and customer education.
• Share customer insights, reimbursement trends, and market dynamics with internal stakeholders to inform strategy and enhance customer support.
• Develop and execute territory-specific access and reimbursement plans that drive meaningful patient access while maintaining the highest standards of integrity and compliance.

Education

Bachelor's degree

Job description

Novartis Group Companies seeks an Associate Director, Access & Reimbursement (ADAR) to partner with healthcare accounts, educating on reimbursement, payer coverage, and patient support resources. This field-based and remote opportunity serves assigned geographies and requires extensive travel.

The role emphasizes building relationships with providers and health system leaders, translating strategy into practical access solutions while upholding Novartis values.