Remote Associate Customer Success Manager — Networking

SHI; Santa Fe (NM); Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Flexible spending

Job summary

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco in the United States to onboard customers, guide them through their product lifecycle, and drive retention and growth via strategic customer success reviews.

You will serve as a subject matter expert for Cisco platforms, analyze consumption data, and coordinate with sales and delivery teams to align offerings with customer objectives while supporting renewal strategies.

Qualifications

• Completed Bachelor’s Degree or relevant work experience.
• 2+ years of experience in a technical, business, or sales role.
• 1+ year experience in a Cisco dedicated sales support/subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, self-sufficiently for Customers & Account Executives.
• Proficient in creating quotes within Cisco’s Commerce Workspace for Renewals (CCW-R) & EAMP portal.

Responsibilities

• Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth
• Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role
• Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback
• Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies
• Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust
• Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities
• Provide support and direction to project teams to ensure successful delivery and synchronization of service projects
• Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role
• Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers
• Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

Skills

MS Office proficiency

CRM knowledge

Relationship building

Communication

Education

Bachelor’s Degree

Tools

Microsoft Dynamics AX

Cisco technologies

CCW-R & EAMP portal

Job description

SHI International Corp. is seeking an Associate Customer Success Manager - Cisco in the United States to onboard customers, guide them through their product lifecycle, and drive retention and growth via strategic customer success reviews.

You will serve as a subject matter expert for Cisco platforms, analyze consumption data, and coordinate with sales and delivery teams to align offerings with customer objectives while supporting renewal strategies.