Remote Associate Customer Success Manager

Owner.com; United States; Remote; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health coverage

Remote-first environment

Unlimited PTO

Additional perks

Job summary

Owner.com is seeking an Associate Customer Success Manager to manage a large, dynamic portfolio of 120+ customers across lifecycle stages. The role emphasizes engaging at-risk segments, driving product adoption, and delivering measurable value while collaborating with cross-functional teams.

This remote-first position welcomes candidates based in Costa Rica and focuses on maximizing ROI, reducing churn, and expanding relationships with restaurant and local business customers.

Qualifications

• 2+ years in Customer Success or Account Management.
• Proven track record in account management or full-cycle sales.
• Experience with CS tools: Salesforce, SalesLoft, TalkDesk, Gong, Loom, Metabase.
• Background in B2B2C, preferably within the food/hospitality and technology space.
• Commitment to personal growth and continuous development.
• Full fluency in English: reading, writing, and speaking.
• Bonus: Experience working in a restaurant.

Responsibilities

• Deliver world-class customer experience with Launch and Support teams.
• Help customers improve ROI through strategic advice and solutions.
• Drive retention by reducing churn and increasing satisfaction.
• Refine health metrics and scale success across customers.
• Expand Owner.com’s footprint by uncovering growth opportunities.

Skills

Customer Success

Account Management

Sales / Full-cycle

B2B2C experience

English fluency

Communication

Data interpretation

Tools

Salesforce

Salesloft

Talkdesk

Gong

Loom

Metabase

Job description

Owner.com is seeking an Associate Customer Success Manager to manage a large, dynamic portfolio of 120+ customers across lifecycle stages. The role emphasizes engaging at-risk segments, driving product adoption, and delivering measurable value while collaborating with cross-functional teams.

This remote-first position welcomes candidates based in Costa Rica and focuses on maximizing ROI, reducing churn, and expanding relationships with restaurant and local business customers.