Remote Associate Account Manager: Onboarding & Ops

Buyers Edge Platform; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverages

401(k) plan with company match

Flexible spending accounts

Company paid life insurance

Job summary

Buyer's Edge Platform seeks an Associate Account Manager to support onboarding, maintenance, reporting, and issue resolution for assigned clients. This entry-to-mid-level role collaborates with Account Managers, Account Executives, operations, billing, and internal teams to ensure accurate setup and smooth day-to-day service.

Remote-based role with occasional travel 1–2 times per year. The ideal candidate is detail-oriented, proactive, and able to balance customer service with data-driven tasks

Qualifications

• 1-2 years of experience in customer service or account support.
• Proficiency with Google Sheets/Excel and data handling.
• Experience with CRM systems (Salesforce preferred) or willingness to learn.
• Strong verbal and written communication skills.

Responsibilities

• Assist with onboarding new clients: gather required information and coordinate resources.
• Maintain and update client order guides, product mappings, and SKU data.
• Prepare client reports, consolidate data, and summarize insights for reviews.
• Monitor accounts for issues and escalate when needed.
• Perform routine data tasks: data entry, cleanup, and imports/exports.
• Respond to client inquiries via email/phone/teams and coordinate follow-ups.
• Log activity in CRM and update account information.
• Help manage claims and exceptions with documentation and tracking.

Skills

Customer service

Data analysis

CRM systems

Communication

Cross-team collaboration

Tools

Google Sheets

Excel

Salesforce

Job description

Buyer's Edge Platform seeks an Associate Account Manager to support onboarding, maintenance, reporting, and issue resolution for assigned clients. This entry-to-mid-level role collaborates with Account Managers, Account Executives, operations, billing, and internal teams to ensure accurate setup and smooth day-to-day service.

Remote-based role with occasional travel 1–2 times per year. The ideal candidate is detail-oriented, proactive, and able to balance customer service with data-driven tasks