Account Manager

Triwill Group; Northern (KY); Hybrid; USD 70,000 - 120,000; Full time

Job summary

Triwill Group, on behalf of a partner company, is seeking an Account Manager based in the United States. This high-impact, fully remote role involves owning customer relationships across a global SMB portfolio and developing a strong pipeline of opportunities.

You’ll manage more than 600 existing customers, drive retention, renewals, and strategic revenue expansion, and act as a trusted advisor to identify solutions that meet evolving business and technology needs.

Responsibilities

• Own customer relationships across a global SMB portfolio.
• Manage 600+ existing customers and develop a healthy pipeline of opportunities.
• Drive retention, renewals, and strategic revenue expansion.
• Act as a trusted advisor to identify solutions addressing evolving business and technology needs.
• Collaborate with a regionally aligned Customer Engineer to orchestrate complex opportunities.
• Occasional travel may be required for industry conferences, customer events, and internal team gatherings.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager based in the United States.

This is a high-impact, fully remote opportunity for an experienced Account Manager to own customer relationships across a global SMB portfolio.
You’ll manage more than 600 existing customers while also developing a strong pipeline of active opportunities.
The role combines relationship management, retention, renewals, and strategic revenue expansion.
You’ll act as a trusted advisor, helping customers identify solutions that address their evolving business and technology needs.
Working closely with a regionally aligned Customer Engineer, you’ll orchestrate complex opportunities and drive measurable customer outcomes.
Success will require strong commercial judgment, excellent stakeholder management, and the ability to operate independently in a distributed environment.
Occasional travel may be required for industry conferences, customer events, and internal team gatherings.