Remote AR & Collections Specialist — SaaS Cash Flow

AssetWatch, Inc.; Northern (KY); Hybrid; USD 78,000 - 95,000; Full time

Benefits offered by this job

Stock options

Retirement match

Impact-driven work

Dynamic team

Unlimited PTO

Job summary

AssetWatch is seeking a highly analytical Accounts Receivable & Collections Specialist in the United States to support our growing Order-to-Cash operations in a remote-first SaaS environment.

You will manage a portfolio of customer accounts, resolve complex payment issues, and collaborate with Billing, Revenue, CS, Sales and Finance to remove payment barriers while maintaining strong customer relationships.

We offer a competitive salary range of $78,000–$95,000 USD plus equity and benefits.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or a related field.
• 7+ years of progressive B2B accounts receivable and commercial collections experience.
• Demonstrated ability to research and resolve complex AR issues independently.
• Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies.
• Excellent written and verbal communication skills with both internal teams and external customers.
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Self-motivated with a strong sense of ownership and accountability.

Responsibilities

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
• Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items.
• Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history.
• Own issues from identification through resolution, with timely follow-up to customers and internal stakeholders.
• Negotiate payment commitments while maintaining positive customer relationships.
• Document collection activity and customer communication accurately in NetSuite and related systems.
• Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues.
• Coordinate internally to remove obstacles preventing invoice payment.
• Escalate high-risk accounts appropriately and recommend practical solutions.
• Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes.
• Recommend opportunities to improve collection efficiency and reduce future payment issues.
• Help maintain standardized collection procedures and documentation.
• Support process improvements related to customer payment resolution and cash application.

Skills

Accounts receivable

Collections

B2B experience

Analytical skills

Communication

Multitasking

Education

Bachelor’s degree in Accounting, Finance, Business, or related field

Job description

AssetWatch is seeking a highly analytical Accounts Receivable & Collections Specialist in the United States to support our growing Order-to-Cash operations in a remote-first SaaS environment.

You will manage a portfolio of customer accounts, resolve complex payment issues, and collaborate with Billing, Revenue, CS, Sales and Finance to remove payment barriers while maintaining strong customer relationships.

We offer a competitive salary range of $78,000–$95,000 USD plus equity and benefits.