Remote AR Analyst I: Collections & Resolution

Landstar System, Inc.; Jacksonville (FL); À distance; USD 25 000 - 31 000; Plein temps

Résumé du poste

Landstar System, Inc. is seeking an Accounts Receivable support professional to manage customer payments, research discrepancies, and resolve issues delaying cash flow. The role emphasizes independent work, documentation, and clear communication with agents and customers.

The position supports Landstar’s AR department, with a Monday–Friday 8AM–5PM schedule. Remote work is allowed with reporting to the Jacksonville, FL office as needed.

Qualifications

• High School Diploma or GED
• One-year experience in an administrative support function
• One year of prior accounts receivable or collections experience.

Responsabilités

• Contact customers by telephone, email, and online resources to obtain payment information and resolve issues preventing timely payment.
• Research shipment terms, order details, and supporting documentation to identify the root cause of nonpayment and determine the appropriate resolution.
• Investigate discrepancies, locate missing information, and coordinate with internal departments to obtain the documents or details needed to resolve outstanding accounts.
• Monitor customer credit limits daily, notify the Credit Department of potential issues, and advise Landstar agents when customers exceed their credit limits.
• Maintain accurate, timely, and organized records of account activity through system notes, emails, and memorandums, retaining supporting documentation until each issue is resolved.
• Communicate with agents regarding outstanding payment issues, providing detailed information about required paperwork, customer-specific requirements, and next steps toward resolution.
• Complete bad debt, agent chargeback, and revenue adjustment forms as needed throughout the collection process.
• Use online research tools, including search engines and state websites, to verify customer locations and investigate other information or discrepancies between customers and agents that may be preventing payment.

Connaissances

Research skills

Analytical thinking

Independent work

Interpersonal communication

Written and verbal communication

Organization

Formation

High School Diploma or GED

Outils

Microsoft Office

iSeries 400

Description du poste

Landstar System, Inc. is seeking an Accounts Receivable support professional to manage customer payments, research discrepancies, and resolve issues delaying cash flow. The role emphasizes independent work, documentation, and clear communication with agents and customers.

The position supports Landstar’s AR department, with a Monday–Friday 8AM–5PM schedule. Remote work is allowed with reporting to the Jacksonville, FL office as needed.